Chatrium Niseko Japan

Excellent service from check in to check out by the wonderful staff at Chatrium Niseko. They were always there if we needed anything and helped organise transfers to and from the airport via taxi. We were a few minutes walk to the Ace family chairlift where we could then explore around snowboarding and using multiple gondolas and lifts from there. Lots of food trucks and convenience stores on the way back to the hotel which was super convenient. Arigato for a wonderful experience!

Very good location. Hotel upgraded us to a room with an open kitchen. Thoroughly enjoyed our stay.

We were greeted warmly at the front desk by Taito (cute Japanese boy who speaks good english with a Thai accent! I mean this as a compliment). Was pleasantly surprised when he allowed us to check in even though we were 2 hours early. Shortly after entering our room, Taito personally knocked on the door to give us some items which my parents requested. He was also standing out there in the bright sun to say goodbye when we were loading our luggages into the rental car after checking out. I rate Taito's service and attitude: 5 Stars!!! Room had a kitchen with full set of appliances, utensils and crockery. Fridge had drinks, juices, milk, butter, jam, and even sausages for cooking. And there was a basket with cereal, apples, banana and 2 loaves of bread for our breakfast needs. Overall, this was a very nice and enjoyable stay. The only gripe I have is that the hotel did not allow me to make any change to my dates (not sure why as it was late April and not peak ski-ing season), even though I offered to make another booking first before cancelling(have done this sort of arrangement with other hotels in Hokkaido so I know it's possible). It would have been perfect if the hotel can offer some flexibility to their guests. After all, plans do change due to various reasons. Hope to be back in future and see that they're more flexible the next time round. Till then, thank you and cheers =)