Hotel Alza Kyoto recensioner

One of the nicest hotel with a lovely Japan and Kyoto like interiors in Kyoto for the price in the area. Room and bathroom is spacious and a large bath tub with tv is good plus point if you enjoy taking a bath. The front staffs are not the best and friendly ones but provide service you need. Our family stayed for 2 nights, one room in the 3rd floor and the other in the ground floor. The ground floor room has really bad moldy and cigarette smell, my husband and I notified hotel and asked if they gave us a smoking room by mistake. They said they will do something with it and when we back to the room at night we saw they kept opening the window but it was still smelly and disgusting. It was very unpleasant.