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Verifierade recensioner
Läge och interiör4.6
Bekvämligheter4.7
Service4.7
Renlighet4.6
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Alla recensioner(128)
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Utmärkt vistelse!(15)
Utmärkta rum(11)
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Utmärkt för barn(6)
Utmärkta bekvämligheter(6)
Vänlig personal i receptionen(3)
Hiu Tang
Japansk Lägenhet för 5
Bodde på nov. 2024
Familj
10 recension
4.0/5
Mycket bra
Publicerades 2 jan. 2025
Nice hotel to stay with family. Location is not perfect but walkable to Nishiki market, Pokémon Centre and Daimaru.
We also able to find parking every night, so it’s not a bad idea to drive .
But compare to Osaka branch, this one is a bit small and only got limited family rooms so we have to sleep on the futon bad for 4 nights which is not that comfortable. They only make up and change the bed sheet on the 4th and 7th night, this is the only thing that I have a little bit complaint. The cleaning part can be improved.
Overall is a pleasant stay , staff are also nice .
Will definitely choose Mimaru for my stay in Japan!
Översätt
Svar från boendet: Dear Hui Tang, Thank you for the wonderful feedback. It is a great reference for improving our facilities and services for our future guests. Especially about the cleaning service and futon. We will improve the cleaning service, especially the bed-making service to ensure a better staying experience for our future guests. Based on your reference, Family Apartment with Sofa Bed could meet your needs for a comfortable bed. It is quite a famous room type among guests because of its bunk beds and ability to fit five people in one room. We are looking forward to seeing everyone again. Best Wishes MIMARU Kyoto Nijo Castle Front Desk
alessiainchina
Japansk Lägenhet för 5
Bodde på sep. 2024
Familj
12 recension
5.0/5
Enastående
Publicerades 5 okt. 2024
What a pleasant stay! MIMARU Nijo Castle was beyond perfect. Fully equipped, with all amenities, super clean and convenient to transportation. The washing machine and the fully equipped kitchenette made our stay convenient. However, it’s the staff that makes this place special! Mention of honor to Louis, who welcomed us with warmth and kindness. He allowed us to check in earlier, that felt like a treat! Once he discovered what kind of travelers we are, he prepared a list of places of interest, complete with pictures, information and QR codes. The rest of the staff also helped with information and taxi (thank you, Kevin!) Highly recommended!
Översätt
6/12
Svar från boendet: Dear guest,Thank you very much for taking the time to write a comment on your experience while staying with us during your trip in Kyoto. We are glad that the facilities were perfect for your needs. We are also more than pleased to hear that our staff was able to help you with your inquiries and make your stay a memorable one. We will make sure to pass on your comments to them.We will be looking forward to having you here again soon!Regards,MIMARU Kyoto Nijo CastleFront Desk Team
Asffaq Muhammad
Japansk Lägenhet för 5
Bodde på sep. 2024
Ensamresenärer
1 recension
4.2/5
Mycket bra
Publicerades 18 okt. 2024
Perfect spot in terms of location & clean room and beds! Front desk service was very prompt and helpful
Översätt
Svar från boendet: Dear guest,Thank you for writing a review on your stay. We are glad to hear the facilities and services were perfect for your family needs. We will look forward to seeing you again!Regards,MIMARU Kyoto Nijo CastleFront Desk Team
S.SFZ
Bodde på dec. 2023
Par
6 recension
3.7/5
Publicerades 6 feb. 2024
Daily Housekeeping is only for clearing of trash and changing of towels. Cleaning of the floors and making of bed is only once every three days. Cooking utensils are all provided and very convenient. Hotel is quite a distance away from the subway station. However we drove, no parking available at the hotel so we had to park at nearby public carpark. Staff were nice and well mannered. Enjoyed the stay at Mimaru Nijo Castle! Just wished the complete housekeeping is made daily. Would love to come back to a nicely made bed while we’re on a holiday. But overall it was a pleasant stay!
Översätt
6/8
Svar från boendet: Dear S.SFZ,Thank you for your feedback after staying with us in MIMARU Kyoto Nijo Castle.We are so happy that you enjoyed our staff service and hotel facilities.It is a pleasure to be a part of your journey in Japan.We are looking forward to seeing you again in the future.With the best regard,MIMARU Kyoto Nijo Castle.Front desk team
Janeantpk
Ett-Sovrum Familj Lägenhet(Soffa-Bed) för 5
Bodde på okt. 2023
Familj
5 recension
4.7/5
Otroligt
Publicerades 23 nov. 2023
Clean, Nice and cozy apartment hotel! The only cons is near the main road which can be a bit noisy.
Översätt
Svar från boendet: Dear Mr./Ms. Janeantpk,Thank you so much for staying at our hotel, and for your review. We're happy to hear that you enjoy your stay in our hotel.We hope you had a wonderful time in Kyoto, and we hope to see you again! MIMARU KYOTO NIJO CASTLEFront desk team
Sharon Chuah
Familjelägenhet med 1 sovrum
Bodde på jan. 2024
Familj
4 recension
5.0/5
Enastående
Publicerades 5 mars 2024
It’s nice & convenient to have washing machine & dryer inside the room. Save a lot of time !
Will stay again.
Översätt
Svar från boendet: Dear Sharon Chuah, Thank you for the wonderful review.We are happy that you and your enjoyed your stay with us. It will be a pleasure to have you and your family staying at MIMARU Kyoto Nijo Castle again. Best wishes MIMARU Kyoto Nijo Castle Front Desk Staff
Yeonji Choi
Japansk Lägenhet för 5
Bodde på maj 2023
Familj
2 recension
5.0/5
Enastående
Publicerades 5 juli 2023
I had a wonderful time with my family at Mimaru nijo castle. The best part of the hotel was the customer service. The staff went the extra mile to help us out and we were absolutely impressed by that. Special thanks to Zun at the front desk team. You made our family trip really special.
Översätt
Svar från boendet: Dear Yeonji Choi,Thank you for you feedback after staying with us in MIMARU Kyoto Nijo Castle.We are glad that you like our hotel service and our staff.It is our pleasure to be able to participate in your trip to Kyoto.We are looking forward to seeing you again in the near future.I am very happy that you had a wonderful time in Japan and MIMARU.I wish you and your family the best . ( from Zun)MIMARU Kyoto Nijo Castle,Front desk teamZun
Zhimin
Familjelägenhet med 1 sovrum
Bodde på dec. 2022
Familj
3 recension
4.7/5
Otroligt
Publicerades 30 jan. 2023
Room is comfortable. One thing bad is the heating water system is hard to understand for foreigner. I suggest to take a video to teach customers.
Översätt
Svar från boendet: Dear Zhimin,Thank you for your feedback after staying with us in MIMARU Kyoto Nijo Castle.We are glad that you like our hotel facilities.However, we would like to apologize for the bath heating system inconvenience. We will try to improve and provide a better service in the future.We are looking forward to seeing you again.Best regard, MIMARU Kyoto Nijo Castle.Front desk team
Svar från boendet: Dear Guest, Thank you for staying at MIMARU Kyoto Nijo Castle. We appreciate the detailed review, especially about what is available around the hotel. Also your feedback about the hotel`s cleanliness. We will further improve our cleaning service for our future guests. Lastly, we are happy that everyone enjoyed their overall stay with us and it will be a pleasure to see everyone again. Best Wishes MIMARU Kyoto Nijo Castle Front Desk Team
Svar från boendet: Dear Guest,Thank you for the wonderful review. It brings us joy that our guests able to enjoy their stay with us. We are glad that our staff was able to be of any help when necessary and location made you felt convinient. It was a pleasure to have everyone staying with us. Best wishes MIMARU Kyoto Nijo Castle Front Desk Staff
Svar från boendet: Dear guest,Thank you very much for taking the time to write a review on your stay with us. We are really glad that the facilities were perfect for your needs and that you enjoyed your time at MIMARU. We will be looking forward to seeing you again soon!Regards,MIMARU Kyoto Nijo CastleFront Desk Team
Svar från boendet: 親愛的貴賓謝謝您的評價。我們很高興您對周圍感得非常方便和對於櫃枱人員的服務和態度感滿足。我們也希望再有機會再為您服務。MIMARU京都二條城櫃枱一員
Youn
Japansk lägenhet rökfri (för 2)
Bodde på okt. 2024
Familj
1 recension
3.7/5
Publicerades 12 nov. 2024
번화가와는 조금 거리가 있어서 도보 혹은 대중교통 이용하기가 애매했음.
시설은 깨끗하고 청결했습니다. 직원들도 친절했고요.
미마루 오사카를 이용했던 터라 약간의 기대감이 있었으나, 그냥 쏘쏘...
걸어서 5분거리에 로손, 세븐일레븐 편의점이 크게 있어요.
Översätt
Svar från boendet: Dear guest,Thank you very much for taking the time to rate your stay with us. We are glad that you had a great time here and will be looking forward to seeing you again.Regards,MIMARU Kyoto Nijo CastleFront Desk Team
Svar från boendet: Dear Guest、Thank you for the review. It was a pleasure to have you and your family staying with us. We are really happy that everyone enjoyed their stay with us and were satisfied with our facilities.Your comment about the location is a great reference for us and our future guests. We do look forward to seeing everyone again. Best wishes MIMARU Kyoto NIjo Castle Front Desk Staff
Svar från boendet: Dear 溫葶,Thank you for your compliments after staying with us in MIMARU Kyoto Nijo Castle.We are so happy that you enjoyed our hotel location and hotel facilities.It is a pleasure to be a part of your vacation in Japan.We are looking forward to seeing you again shortly.With the kindest regard,MIMARU Kyoto Nijo Castle,Front desk team.