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Verifierade recensioner
Läge och interiör4.7
Bekvämligheter4.6
Service4.7
Renlighet4.7
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C
Klassiskt Rum-Utan Utsikt(queen size-säng)
Bodde på aug. 2024
Par
2 recension
5.0/5
Enastående
Publicerades 9 sep. 2024
The hotel is literally near everything, restaurants, shopping centers and a nice park.
Översätt
Svar från boendet: Dear C,Thank you for sharing your positive experience at our hotel. We are thrilled to hear that you enjoyed the convenience of our location, close to many wonderful amenities such as restaurants, shopping centers, and a beautiful park. We strive to make our guests' stay as enjoyable and convenient as possible, and we are glad that your experience reflected this. It would be our pleasure to welcome you back in the future, and we hope you will consider our hotel your home away from home whenever your travels bring you back to this area.Best Regards,Dhawa Yura Kyoto
Gästanvändare
Tvåbäddsrum Premier
Bodde på nov. 2024
Familj
5 recension
4.0/5
Mycket bra
Publicerades 2 dec. 2024
Hotel location very good, have many nice cafe restaurant nearby.
Walking distance to many sceneries
Some staff is friendly at the front desk
Room size too small to walk around
Ask for additional blanket for few times but the reply is not available. Went to Front Desk the next day, told duty staff that I would like to see the duty manager, staff asked what is it regarding, told them that I need a additional blanket, staff replied that they will try their best. And continue busy with their work.
Have 2 cabinet but can only hang 2 pcs of jacket each.
Breakfast buffet dishes should have 40% change daily for 3 cycles
Limited bakeries, cheeses and hot dishes
Översätt
Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your feedback! It's great to hear that you appreciated our convenient location with plenty of local dining options in proximity and scenic spots within a walkable distance. Additionally, we're glad to know that you found our front desk staff amicable. However, we deeply regret to hear that the room size was not up to your expectations, and we do have a variety of room types, and on your next visit, we would be more than happy to assist you in finding a room that better suits your needs. We also apologize for the inconvenience you experienced in regard to the additional blanket, and assure you that we are actively addressing this issue to ensure better communication and responsiveness amongst our staff. In regard to your comments about the wardrobe space, we take note of your suggestion and will discuss this matter with our management team in order to find potential improvements. We also appreciate your input regarding our breakfast buffet. We constantly strive to offer a diverse and rotating menu that caters to our guests' palates, and your feedback is very valuable in helping us refine our offerings. Again, thank you for your constructive feedback, and we look forward to welcoming you back and offer you a more satisfactory experience.Best Regards,Dhawa Yura Kyoto
M Kam
Superior-tvåbäddsrum
Bodde på nov. 2024
Familj
4 recension
4.5/5
Utmärkt
Publicerades 12 nov. 2024
Spa / hot spring open from 12:00-21:00, not conviience for tourist.
Overall the service is good, bartender and receptionist are very helpful.
Recommended this hotel to my friend already.
Översätt
Svar från boendet: Dear M Kam,Thank you for your feedback. We appreciate hearing about your experience and are pleased to know that you found our services commendable, particularly noting our proactive bartenders and receptionists, and we're thrilled to learn that you would recommend us to your friends. We understand your concern regarding the spa and hot spring hours, and while these hours are set to ensure the best possible maintenance and hygiene for all our guests, we always strive for convenience and flexibility. Your feedback has been noted, and we are considering all possibilities to extend the operating hours without compromising the quality of service. Once again, thank you for choosing our hotel, and we hope to serve you again in the future, ensuring an even more satisfying and enjoyable stay.Best Regards,Dhawa Yura Kyoto
Gästanvändare
Tvåbäddsrum Premier
Bodde på juli 2023
Familj
1 recension
4.5/5
Utmärkt
Publicerades 8 juli 2023
I booked a premier twin with city view guest room in this Banyee Tree Group Hotel at Kyoto Sanjo district.
The hotel location is very good and just slightly off Kyoto City shopping centres within a 5-10 mins walking distance, which is good for my family since we can do some walking exercise and looking for good japanese food everyday when we are going out without wasting time to find transportation and yet there is a sub-way train Sanjo station just right next to the hotel for linking up to other scene spots and even to Osaka and other places as you wish.
The quality of hospitality service is good and some staff are hands-on and can communicate via english. The room interior is warm and comfort to my family and I like its comfy bed and sufficient hot-water rain-shower and both my family and myself had a good sleep there.
The Wi-Fi speed is acceptable and the room cleaning service is also above average.
Översätt
6/7
Svar från boendet: Warm greetings from Dhawa Yura Kyoto, and thank you very much for taking your time for your survey about your stay in Dhawa Yura Kyoto.All of feedback from our guests are very valuable, and your survey result at your recent stay will be shared with our management team and each department.Should you have any chances again to visit Kyoto, we all hope to welcome you back again.Thank youWith best regards,Dhawa Yura Kyoto/Guest Service Team
MRJHKG
Klassiskt Rum-Utan Utsikt(queen size-säng)
Bodde på jan. 2024
Affärsresenärer
4 recension
4.7/5
Otroligt
Publicerades 22 jan. 2024
Nice and fancy hotel , good service. Location fantastic, easy access to mail attraction point
Översätt
Svar från boendet: Dear Guest User,Thank you for taking the time to share your positive experience at our hotel. Pleased to hear that you found our service commendable and location convenient to all the local attractions. Going forward, we strive to ensure that all our guests experiences are as enjoyable as yours. Your feedback is instrumental in helping us achieve this. It is our hope that you will give us the opportunity to serve you once again. We look forward to welcoming you back.Best Regards,Dhawa Yura Kyoto
ChiliS
Deluxe hörn king
Bodde på juni 2023
Par
11 recension
5.0/5
Enastående
Publicerades 25 juni 2023
Excellent hotel! Excellent breakfast! Very clean room and acceptable size for Japan. Outstanding friendliness from checkin and breakfast service. Just Bar could be better and maybe some table decorations. Would definitely return! Deluxe corner king room
Översätt
Svar från boendet: Thank you very much for staying with us at Dhawa Yura Kyoto and taking the time to share your thoughts on your stay with us. We are very glad that you gave us great score for your stay experience in our hotel. Should you have any chances to come back to Kyoto again, we all hope that we are able to welcome you back here, at Dhawa Yura Kyoto. With best regards,
Sunnies
Klassiskt Rum-Utan Utsikt(queen size-säng)
Bodde på juni 2023
Par
8 recension
4.5/5
Utmärkt
Publicerades 19 juni 2023
Location was good, less than 5 min walk to the metro station. The hotel lobby was artfully decorated, and the room was a mix of modernity and ancient vibes. Had a good night's rest due to the quality of the mattress.
Översätt
Svar från boendet: Thank you very much for choosing our hotel for your recent stay and taking your time to give your thoughts for your stay. We are very glad that you gave us great score for your stay experience in our hotel. Also you kindly mentioned on your review, our location is very convenient and easy to access central Kyoto area such as Gion and Shijo as well as Osaka and Nara for short trip. We all look forward to welcoming you back again.Best Regards,
Tony6677
Superior-tvåbäddsrum
Bodde på dec. 2023
Res med vänner
195 recension
5.0/5
Enastående
Publicerades 17 dec. 2023
The hotel is so beautiful and the hotel room is so clean breakfast is so rich
Översätt
Svar från boendet: Dear Tony6677,Thank you so much for your positive review. It's a delight to know that our property's beauty and the cleanliness of our rooms lived up to your expectations. We have put considerable effort into ensuring our facilities are well-maintained and inviting. Likewise, we pride ourselves on the variety and richness of our breakfast offerings, so your positive feedback on this aspect is greatly appreciated. We're always striving to exceed our guests' expectations and it's always rewarding to hear when we've succeeded. We truly appreciate your kind words and look forward to welcoming you back on your next visit.Best Regards,Dhawa Yura Kyoto
James
Rum Premier King
Bodde på dec. 2023
Res med vänner
9 recension
4.5/5
Utmärkt
Publicerades 2 jan. 2024
It’s well managed hotel. I wish they had bathtubs and served pancakes.
Översätt
Svar från boendet: Dear Guest User,Thank you for sharing your positive comments about our well-managed hotel. We are glad to hear that overall, you had an enjoyable stay with us. We appreciate your suggestion about adding bathtubs and serving pancakes. We are always looking for ways to enhance the guest experience and your feedback is certainly helpful in that respect. Please know that we will take it into consideration as we continually evaluate updates to our facilities and menu offerings. We hope that these minor matters will not deter you from choosing us in the future, and that you will give us another opportunity to serve you with the ultimate guest experience that we continually strive for. We are confident that on your next visit, you will find further improvements that will exceed your expectations.Best Regards,Dhawa Yura Kyoto
Xinyuan
Klassiskt Rum-Utan Utsikt(queen size-säng)
Bodde på feb. 2023
Ensamresenärer
1 recension
5.0/5
Enastående
Publicerades 14 feb. 2023
Generally would like to rate 98/100 to this hotel!
👍🏻Location: Just right beside the subway station! Very convenient to travelers who are not familiar with Kyoto, especially after a tiring trip I just want to get to hotel as soon as possible without any hassles if possible. And the plus point is even this hotel is facing street but it’s quiet and no noise, besides that, along the street go straight down, got a lot of food and shops on shijo high street!
👍🏻Service: Service staff are friendly and professional! They are always keen to listen to your requests and answer your inquiries and follow your instructions accordingly! Surprisingly, they even went extra mile to make their customers more comfortable, I can feel they are taking their pride in their jobs which touches me.
👍🏻Cleanliness and Amenities also on point! The hotel is very new btw.
The only 2 advices I would like to mention:
1. For my room type, there is difficulty to fit in big luggage, let alone for 2 persons so in that case please book bigger room.
2. Breakfast choice is quite limited, so if you had high expectation of hotel’ breakfast you might won’t be surprised.
I still strongly recommend this hotel to people and will definitely visit it again as I really had a pleasant stay there.
Översätt
Svar från boendet: Thank you very much for choosing our hotel for your recent stay and taking your time on giving your thoughts for your stay. As you kindly mentioned in your review, our location is very convenient and easy to access central Kyoto area as well as Osaka and Nara for short trip. We are also glad to know that our associates assisted you well during your stay. Please allow me to share your comments with the associates. We all look forward to welcoming you back again. Best Regards.Dhawa Yura Kyoto
ChowRaymond
Klassiskt Rum-Utan Utsikt(queen size-säng)
Bodde på okt. 2023
Par
26 recension
4.0/5
Mycket bra
Publicerades 14 dec. 2023
Room small. Very clean hotel. Friendly staff. Morning breakfast are very nice
Översätt
Svar från boendet: Dear ChowRaymond,Thank you for sharing your feedback. We appreciate your comments on our hygiene standards and friendly staff members, as well as your enjoyment of our breakfast offerings. We're glad to know you had a positive overall experience.Regarding your comment about the room size, we understand that everyone has different preferences and we strive to accommodate those as much as possible. We do have a variety of room sizes to choose from and would be more than happy to help you find a room that better suits your needs on your next visit.We're committed to continuous improvement and your feedback is invaluable in this regard. Your experience will be shared with our team, which will certainly help us in our ongoing efforts to enhance guest satisfaction.We hope to have another opportunity to serve you better in the future and create an even more enjoyable stay for you.Best Regards,Dhawa Yura Kyoto
So hin hong
Superior-tvåbäddsrum
Bodde på nov. 2023
Par
6 recension
5.0/5
Enastående
Publicerades 15 nov. 2023
Very new and nice decoration. Prime location modern boutique hotel
Översätt
Svar från boendet: Dear So hin hong,Thrilled to learn of your positive experience at our modern boutique hotel. It's especially rewarding to read your appreciation for our fresh, stylish decor and our prime location. We truly strive to create an environment that combines the charm of modern elegance with the convenience of being situated in an accessible locale. Your supportive words serve as a great motivation for our team. We cannot wait to welcome you back for another memorable stay.Best Regards,Dhawa Yura Kyoto
Anonymous please
Klassiskt Rum-Utan Utsikt(queen size-säng)
Bodde på juni 2023
Affärsresenärer
1 recension
4.7/5
Otroligt
Publicerades 1 juli 2023
Great location. Nice room. Very clean and everything was easy to use. The room was a bit too dark. Wish I had a window from that sources natural light and I could check on the outside weather each morning.
Översätt
Svar från boendet: Thank you very much for choosing us as your accommodation of your recent visit to Kyoto. We are very happy to read that you had a pleasant stay with us and like our location. I hope you enjoyed visiting around in our neighborhood such as Gion, Pontocho and Nishiki Food Market. Thank you again for your review, we sincerely look forward to welcoming you back soon.Best Regards,
Mauyuen
Superior-rum i kingsize
Bodde på juni 2023
Par
41 recension
5.0/5
Enastående
Publicerades 12 aug. 2023
The hotel is in a good location that we can borrow bike from the hotel. It spice up my trip.
Översätt
Svar från boendet: Thank you very much for choosing us as your accommodation of your recent visit to Kyoto. We are very happy to read that you had a pleasant stay with us and like our location. I hope you enjoyed visiting around in our neighborhood such as Gion, Pontocho and Nishiki Food Market. Thank you again for your fantastic review, we sincerely look forward to welcoming you back soon! Best Regards,
CHEUNG
Superior-rum i kingsize
Bodde på dec. 2023
Familj
10 recension
5.0/5
Enastående
Publicerades 22 dec. 2023
Excellent location with good restaurants nearby
Översätt
Svar från boendet: Dear CHEUNG,Thank you for the excellent rating and the kind words about our location and nearby restaurants. We're delighted to know that you enjoyed your stay and that our location met your dining needs in the best possible way. Your satisfaction is our top priority and we are committed to providing the best experience to all our guests. We hope to have the opportunity to welcome you back in the future, for an even more enjoyable experience. We appreciate your feedback, as it helps us to continually improve our services and cater to our guests’ needs. Thank you again for sharing your positive experience.Best Regards,Dhawa Yura Kyoto