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Verifierade recensioner
Läge och interiör9.2
Bekvämligheter9.2
Service9.7
Renlighet9.7
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Alla recensioner(72)
Positiva recensioner(69)
Recensioner med foton/video(24)
Vänlig personal(26)
Utmärkt vistelse!(15)
Utmärkta rum(15)
Rent och städat(10)
Elegant miljö(6)
Fin utsikt(6)
Nära tunnelbana(4)
Negativa recensioner(3)
Fai hung
Bambuträdgård King Size-säng
Bodde på mars 2025
Familj
1 recension
8.5/10
Mycket bra
Publicerades 6 apr. 2025
Tastefully furnished room. Zen like garden view with a small but functional patio. Yummy breakfast. Quiet and sophisticated. If only it had a public bath….
Översätt
Svar från boendet: Dear Fai Hung sama,Thank you for sharing your experience with us. We are delighted to learn that you enjoyed your room and the garden view; Moreover our breakfast also suitable for your taste. Your suggestion of including a public bath has been duly noted. We continually seek to enhance our guest experiences and your feedback contributes significantly to our improvement strategy. While we currently do not have a public bath, we hope other activities around our area you had the chance to enjoy during your stay.We hope you will choose to stay with us again on your next visit, as we are committed to continually improving our services and facilities for the comfort and satisfaction of our guests.We look forward to having the opportunity of welcoming you back to enjoy our peaceful setting and delicious breakfast. Your continued patronage is highly appreciated.Best Regards,GARRYA Nijo Castle Kyoto Management Team
Well Rounded Individual
Deluxe-tvåbäddsrum
Bodde på dec. 2024
Par
14 recension
10.0/10
Enastående
Publicerades 16 mars 2025
Spectacular experience, really good service starting from a friendly welcome email by the team up until we checked out. Helped out with a wide range of tasks, from restaurant reservations to booking taxis. Incredible English-speaking staff, amazing in-hotel restaurant, and beautiful garden in the lobby. Tastefully decorated and large spacious rooms make it a must-try!
Översätt
Svar från boendet: Dear Valued Guest, Well Rounded IndividualThank you for your fantastic review and perfect rating. We're delighted to hear you found our hospitality is achieved your expectation, as our team strives to provide service to ensure our guests have a wonderful stay, and your generous words reaffirm our work. Your satisfaction is our top priority, and we hope to have the opportunity to provide you with another exemplary experience on your next visit!Best Regards,GARRYA Nijo Castle Kyoto Management Team
Gästanvändare
Tvåbäddsrum Deluxe med extrasäng
Bodde på nov. 2024
Familj
3 recension
10.0/10
Enastående
Publicerades 16 jan. 2025
We had a wonderful stay at Garrya Nijo Kyoto Hotel. Staff service is excellent. Always ready to give great suggestions to our sightseeing activities. The room is beautiful with full and modern amenities. Location is good with subway station 5 minutes away and bus stop nearby. We’ll be back !
Översätt
Svar från boendet: Dear Valued Guest,Thank you for sharing such a glowing review of Garrya Nijo Kyoto Hotel. We're thrilled to hear that you had a wonderful stay and found our staff offered excellent service with great suggestions for sightseeing activities. Our team is always ready to deliver top-notch service and local recommendations to enhance your experience. It's also pleasing to hear that you enjoyed the beautiful room equipped with modern amenities. We strive to provide comfortable and stylish spaces for our guests, and it's wonderful to know you enjoyed it. Your satisfaction with our location is the cherry on top! We're delighted that the convenience and proximity to public transport contributed positively to your stay. We look forward to your return in the near future. It was our pleasure to serve you, and we’re confident your next stay will be even better.Best Regards,GARRYA Nijo Castle Kyoto Management Team
Ching Ching
Deluxe-tvåbäddsrum
Bodde på juni 2024
Familj
11 recension
9.5/10
Otroligt
Publicerades 11 juli 2024
Very cosy and beautiful hote, highly recommended
Översätt
Svar från boendet: Dear Ching Ching samaThank you for your glowing review! We are thrilled to hear that you had a GREAT stay with us in Kyoto. Your positive feedback is greatly appreciated, and we are delighted that we were able to meet your expectations. We value your opinion and will take your comments into consideration as we continuously strive to improve our services. We look forward to welcoming you back in the future and providing you with another wonderful experience. Best Regards, GARRYA Nijo Castle Kyoto, Management Team
Svar från boendet: 親愛的Shenmilurensi,感謝您的積極評價和5/5的高分評價。非常高興您對我們的設計讚賞。我們致力於提供最高質量的硬件和軟件設施,以及無異味的清潔環境。對於您提到的洗澡問題,我們深感歉意並感謝您的理解。洗澡文化在一些地方是非常重要的一部分,我們會積極尋求改進的可能性,以更好地滿足各種不同的客户需求。另外,我們非常高興您讚賞我們餐廳提供的早餐。我們會繼續提升餐飲質量,以滿足您和所有客户的期望。我們對您的滿意度感到非常開心,並期待在未來歡迎您再次光臨。再次感謝您的積極評價和建議。此致GARRYA Nijo Castle Kyoto Management Team
Svar från boendet: 親愛的Daniel,感謝您的最高評價。對於您的好評,我們非常感謝。很高興聽到您喜歡房間位置並享受了欣賞二條城的樂趣。我們的晚餐品種繁多,您的讚揚讓我們非常欣慰。我們一直在努力提升服務水平以滿足所有客户的需求和期望。如有機會,希望能在您下次來訪時,再次為您提供優質的服務,讓您感覺像在家一樣舒適。此致GARRYA Nijo Castle Kyoto Management Team
Svar från boendet: 親愛的KIM POR,感謝您選擇我們酒店,並在離店後花時間提出評價。很高興聽到您對服務表示讚賞,這反映了員工緻力於提供優質服務的承諾。我們注意到您提到的一些問題,包括酒店的地理位置和缺少一些便利設施。這可能對您造成了不便,對此我們深感歉意。我們將對您提出的所有問題進行仔細考量,並將積極尋求改進的方式。餐飲服務的目標是提供品質優良、口味獨特的菜餚。對於您對餐食選擇和價格的反饋,我們會認真對待,研究如何提升在保證質量的同時提供更多的選擇和更具競爭力的價格。關於房間設施的問題,我們會重新審視房間描述,確保提供的訊息準確無誤。同時也會評估床墊和其他設施,看看是否需要進行調整或升級,以提供更舒適的住宿體驗。很感慨您的反饋,這有助於我們瞭解需要改進的地方,並鼓勵我們提供更好的服務和設施。希望能有機會再次歡聚。此致GARRYA Nijo Castle Kyoto Management Team
Svar från boendet: 親愛的ユーザー,感謝您選擇我們酒店並抽出寶貴時間留下評論。很高興聽到您對前台的服務表示滿意,您的肯定是對我們工作的最大支持。同時我們對您在餐廳的體驗感到遺憾。我們始終致力於為賓客提供優質的服務,包括在用餐期間提供適時的介紹和詢問。您的反饋極其重要,我們會針對您提出的問題進行調查,並在培訓中強調這些細節,確保能給賓客提供更細緻周到的服務。關於早餐問題,我們將評估菜品質量和味道,重新考慮菜單以期待滿足更多客人的口味。我們十分重視每一位客人的反饋,相信可以通過努力提升服務質量。真誠希望您在下一次造訪時,能看到改進並給予好評,為您提供一個更愉快的體驗。期待您的再次光臨,謝謝。此致GARRYA Nijo Castle Kyoto Management Team
Miaosi
Rum Deluxe King
Bodde på maj 2024
Res med vänner
1 recension
10.0/10
Enastående
Publicerades 7 sep. 2024
房間位置好 躺着看二條城特悠閑,早餐種類好多大享受。前台姐姐還會中文幫忙叫了taxi 棒
Översätt
Svar från boendet: 親愛的Miaosi,感謝您的高度評價並給予5/5的滿分評價。對於您的好評,我們非常感謝。很高興聽到您喜歡房間位置並享受了欣賞二條城的樂趣。我們的早餐品種繁多,您的讚揚讓我們非常欣慰。同時也感謝您對前台工作人員的肯定。員工都經過良好的語言培訓,以便更好地為全球的顧客提供服務。請您知道,我們一直在努力提升服務水平以滿足所有客户的需求和期望。如有機會,希望能在您下次來訪時,再次為您提供優質的服務,讓您感覺像在家一樣舒適。此致GARRYA Nijo Castle Kyoto Management Team
Svar från boendet: 親愛的Pinkkkkkk,我們非常感謝您對我們酒店的正面評價。很高興能夠知道您對位置和服務都很滿意。對於您提到的酒店附近沒有便利商店的問題,我們已經意識到這個問題,並正在尋找解決方案。我們的目標是為客人提供最便利的服務和體驗。再次感謝您的寶貴意見,我們希望在您下次光臨的時候,可以看到我們的改進。此致GARRYA Nijo Castle Kyoto Management Team