DoubleTree by Hilton Kyoto Higashiyama

I can not fly to Japan on schedule because of the reason I can not control (my Japan Visa not issued yet ) I sent email with the document to prove it, I called the hotel to explain my condition & also the Trip.com , but Double Tree by Hilton Kyoto can not accept my free cancellation while with the same case, the other hotel in Osaka that I should stay 2 days before , accepted my free cancellation request and refunded my full payment Very bad service with no emphaty at all From 3 nights I pay, finally I only stayed 1 night after my Japan visa issued Room is relative small compare to the price we pay, Lobby is also too small and crowded It's hard to bring your luggage to entrance with stairs and no one will help you in the front door After checked in late night, front desk didn't ask if you need help to bring you luggage to the room This is not what I expect in the 4 stars hotel at the nicest city Kyoto Will not come back to this hotel anymore

Significantly over-rated and over-priced. It is ironic that you stay in an International-chain hotel (under the Hilton Group) in Japan, you receive the US fast-food-style services, with standards a far cry from other leading Japanese local hospitality groups. We were allocated to a lower level room on Floor 2, literally in parallel to the pedestrian outside the window. So be prepared there will be no privacy if you don’t draw the curtain. Not to mention noises of traffic. I start to wonder why every time I book from Ctrip.com, I am always assigned to a lower-floor room wherever in Japan. Is it prejudice towards Chinese tourists? Or is C-Ctrip considered a 无良商家 that has been essentially blacklisted by Japanese hotels?

Absolutely enjoyed our stay here! Room was relatively clean with new towels provided daily. Staff were very friendly. The welcome cookie was delicious :) The hotel is located in a relatively quiet area and but is very near to Gojo Station, which allows you to get to the city centre quickly. Would definitely come back again!