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Verifierade recensioner
Läge och interiör4.3
Bekvämligheter4.5
Service4.5
Renlighet4.5
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Alla recensioner(29)
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Utmärkt vistelse!(11)
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Negativa recensioner(3)
Gästanvändare
Bodde på maj 2024
Familj
1 recension
3.7/5
Publicerades 6 juli 2024
Nice house with average services
Front desk staff may arrive late so there are chances that you need to wait under the sun as all doors closed and you can only contact them by email during that time (not very responsive)
Thin wall so may hear people talking in midnight
Good experience overall despite the above
Beds and tatami are very comfortable and smell good
Taxi costs ard 1,000yen from kyoto station to the house
Översätt
Svar från boendet: Thank you for your detailed feedback! We're glad you enjoyed our house, especially the comfortable beds and tatami. We apologize for any inconvenience caused by the front desk service and the thin walls. Your comments are valuable, and we will work on improving communication and responsiveness. We hope to welcome you back for an even better experience next time!Best reagrds,Satoi Kosetsu
Gästanvändare
Machiya Rented 60 Square Meters With Semi-Open-Air Bath, Non-Smoking Pets Not Allowed[Japanese-Western Room][Non-Smoking]
Bodde på nov. 2024
Familj
3 recension
4.7/5
Otroligt
Publicerades 11 dec. 2024
The house is nice and beautiful. It has the old Japanese style house design. The toiletries are well prepared and instructions are clear. Thank you the owner for the accommodation. Would recommend families and friends for this house type. Arigato
Översätt
Gästanvändare
Bodde på mars 2024
Res med vänner
1 recension
5.0/5
Enastående
Publicerades 13 apr. 2024
So comfortable and good location nearly JR station
Översätt
Svar från boendet: We're glad to hear that you found your stay comfortable and enjoyed our convenient location near the JR station! and we're thrilled that we could meet your expectations in this regard.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.Best Regards,Satoi Kosetsu
Gästanvändare
Bodde på apr. 2023
Familj
2 recension
3.5/5
Publicerades 31 maj 2023
excellent breakfast, clean and tidy, but, there is no reception and luggage services. over rely on email for communication.
Översätt
Svar från boendet: お客様、この度は【さと居香雪】にご宿泊いただき誠にありがとうございました。ご朝食、お部屋をお楽しみにできてなによりです。弊社のお決まり時間(9時~18時)でフロントにてお荷物を預かるサービスがございます。事前にご連絡いただけますと対応させていただきます。また、コロナが発生して以来、お客様に安心してご滞在いただくため弊社はセルフチェックインを行っております。メール又はお電話でのご連絡が可能です。お宿の最寄りのフロントには社員がいますので、何かありましたらフロントへのお電話、またはフロントにおいでください。また、機会がありましたら是非またのお越しをスタッフ一同お待ちしております。
Gästanvändare
Bodde på apr. 2023
Par
1 recension
1.0/5
Publicerades 11 maj 2023
I’ve booked for two nights in this hotel.
Everything is almost perfect in the first night. The location is good, nearby the train station, a 24hr familymart in 2min walkable distance.
The non-contact check in requested by the hotel through email is smooth and im okay with this arrangement. The instructions in the email are clear enough and i had successfully found the hotel and got into the room. It did look like perfect but something terrible happened in the second night.
I came back to the hotel at 8:49pm and found i could not enter the room because the password was wrong. I entered exactly the same password which did work at the first night. Ive tries so many times slowly and clearly to confirm its not my mistakes if i had enter wrong password.
After many times of wrong entering, the electronic lock was locked for trying. I was so desperate and sending email to the hotel asking for help, as my phone had only internet service but no phone call. Of course there was no any reply even till now, which is extremely ridiculous.
Then I walked to the familymart trying to ask for help. Luckily there was three locals in the shop and one of them could speak english, they helped me calling to the hotel number instructed in the email , saying that is a 24hr number for emergency need and no one answered :)
Then we google the hotel and find another number, then a japanese local answered. After communication with the staff, the three locals go to the hotel with us( they were super super friendly and helpful, thank you very much), trying to unlock the door by following the steps told by the staff in the phone, yet the door was still locked. Then the staff asked we to wait for 10 mins and someone will come. The 3 locals waited with us( AGAIN, THEY WERE EXTREMELY FRIENDLY, i cant imagine how would it end up that night without their help)
Then the staff came and took only 2 seconds unlocking the door, I watched with my eyes that he did not enter the password I was given but another one, he did exactly know what was the right password. What the f was happening?
Why the Password was changed? Who did that? Ive paid for two night! After opening the door, the staff just continually saying sorry and not answering my question.
EVEN TILL NOW, i dont get any reply from the hotel, explaining what happened that night, it is the most ridiculous and terrible experience i ever had in my life.
Översätt
Svar från boendet: お客様、この度は【さと居香雪】にご宿泊いただき誠にありがとうございました。この度は残念な思いをさせてしまいましたこと心よりお詫び申し上げます。当日は鍵のシステムがエラーになって同じ鍵番後で設定されていただいてもできませんでした。この時はメイン番後で開けることしかできません。お部屋に対応いたしましたスタッフがメイン番後を入力し、部屋をあけるようになりました。夜遅くに大変ご迷惑をおかけしてしまい大変申し訳ございません。
Ho Wan
Machiya Rented 60 Square Meters With Semi-Open-Air Bath, Non-Smoking Pets Not Allowed[Japanese-Western Room][Non-Smoking]
Svar från boendet: Dear Ho WanThank you for your feedback! It’s great to hear that you found the room beautiful, clean, and comfortable, and that the quiet environment added to your stay.However, we apologize for the inconvenience you faced with locating the reception or staff. We understand how important clear directions are, especially when arriving at a new place. Your comment about the map leading directly to the room instead of a reception area will be shared with the management team. It might help to provide clearer instructions or signage to guide guests to the right place seamlessly.We appreciate your patience and hope this issue didn’t overshadow your otherwise positive experience. Thank you for bringing it to our attention! Best Regards,Satoi Kosetsu
Mingjieyulong
Machiya Rented 60 Square Meters With Semi-Open-Air Bath, Non-Smoking Pets Not Allowed[Japanese-Western Room][Non-Smoking]
Svar från boendet: Thank you very much for staying at 'Sato-I Sakusetsu.' Our dining services cater to a variety of guests, including Muslims and vegetarians. We will consult with you several times in advance, as we want you to enjoy delicious meals during your travels. We are very pleased to hear that you were satisfied. We look forward to welcoming you back to Kyoto.
Gästanvändare
Bodde på sep. 2024
Res med vänner
8 recension
4.5/5
Utmärkt
Publicerades 10 okt. 2024
住宿環境整齊,舒適,四周交通方便,接待人員細心,有禮
Översätt
Svar från boendet: Thank you very much for staying at 'Sato-I Sakusetsu.' We are conveniently located near attractions such as the Kyoto Aquarium and the Railway Museum, and we are also close to Kyoto Station, making it an excellent spot for sightseeing. We understand that traveling to an unfamiliar place can be daunting, so we have a front desk nearby to ensure our staff can assist you as quickly as possible. Thank you for coming from afar, and we look forward to welcoming you back again
Svar från boendet: Thank you for your feedback! We're glad to hear that you appreciated the traditional Japanese style and cleanliness of our Machiya. We apologize for the issue with the wooden bathtub and will certainly look into improving its maintenance. As for dining options, we recommend exploring nearby areas before heading back for the evening to ensure you have something on hand. We hope to welcome you back and provide an even better experience next time!Best Regards,Satoi Kosetsu
Ms Hung
Bodde på juli 2024
Par
5 recension
4.5/5
Utmärkt
Publicerades 2 sep. 2024
附日式早餐的町屋,鄰近便利店
屋內設施完善,乾淨舒適
Översätt
Svar från boendet: Dear Ms Hung,Thank you for your kind review! We're glad to hear that you enjoyed your stay at our machiya, including the Japanese breakfast and the convenience of nearby stores. It's wonderful to know that the complete facilities and cleanliness provided you with a comfortable experience. We hope to welcome you back again in the future!Best Regards,Satoi Kosetsu
Samantha Ma
Bodde på maj 2024
Res med vänner
2 recension
4.7/5
Otroligt
Publicerades 3 juli 2024
好有日本傳統特色的町屋,乾淨,設備齊全,職員親切友善
Översätt
Svar från boendet: Dear Samantha,Thank you for your kind words! We're happy to hear that you appreciated the traditional charm of our machiya and found it clean and well-equipped. Our staff always strives to offer friendly and attentive service, and we're glad it made a difference during your stay. We look forward to welcoming you again in the future!Best Regards,Satoi Kosetsu
Gästanvändare
Machiya Rented 60 Square Meters With Semi-Open-Air Bath, Non-Smoking Pets Not Allowed[Japanese-Western Room][Non-Smoking]
Svar från boendet: Thank you so much for your kind review! We're thrilled to hear that you enjoyed your stay and appreciated the cleanliness, daily service, and convenience of the location. We're glad the air conditioning provided a pleasant welcome, especially during the warmer days. We look forward to welcoming you back on your next visit to Kyoto!Best Regards,Satoi Kosetsu
Gästanvändare
Bodde på juni 2023
Par
26 recension
5.0/5
Enastående
Publicerades 1 sep. 2023
很不錯了,直接續住了,早餐豐富
Översätt
Svar från boendet: こんにちは、この度はさと居香雪ホテルにご宿泊頂き誠にありがとうございます。お部屋や朝食もご満足頂けたご様子で大変嬉しく思います。朝食は京風の精進料理です。次回のご滞在でお会いできることを楽しみにしています。よろしくお願いします、さと居香雪
3.0Tgudongdahuoji
Bodde på aug. 2024
Ensamresenärer
5 recension
5.0/5
Enastående
Publicerades 26 sep. 2024
感覺很好,入住不錯。可以推薦。
Översätt
Svar från boendet: Thank you very much for staying at 'Sato-I Sakusetsu.' We are very pleased to have received your high praise. We hope you were able to fully experience the charm of a traditional Japanese townhouse. If you have the opportunity to visit Japan again, we look forward to welcoming you back.