Alexandre Fira Congress

We were not accommodated in the hotel that appears in the picture but in an annex outside the hotel. The rooms were extremely dirty on the floor and in the bathroom (hairs everywhere and dirt).The water didn't drain into the bathroom but came out all over the room. The elevators were blocked and there were no unlocked stairs to use them, we had to wait many minutes, after which we had to go outside to be able to reach from the basement where the breakfast was, to the entrance of the hotel and from there to ask the maid to let the elevators work. Extremely embarrassing. The breakfast was ok, but the coffee was disappointing, extremely bad and weak taste. Hotel close to the Fira metro station.

Excellent place. Very elegant and new. We loved our room and very comfortable bed and pillows. Well situated with easy access to the centre. Beautiful view! Service was also very good. Great room service and tasty food. Restaurant was also nice but we preferred the room service. Breakfast was also very nice and enough options to choose from. I will definitely come back

DO NOT WASTE YOUR MONEY! This is the worst hotel I’ve stayed in my entire life!!!! Horrible Horrible Horrible Service, Staff are soooo rude! It was literally a place to lay my head for the night as I was out in the day, but even with minimal interaction it was appalling! Don’t even go here if you are black! It’s like they are angry I’m here! I’ve never felt so unwanted in my life. The key cards don’t work and every time I had to go to reception they would literally ignore me tell me to stand on the side and attend to natives who are new checkins that would take 20/30mins, I waited for almost an hour just to go back to my room than just validate my key card in 1 min as a paying guest. I was close to tears as Raphael at the desk literally screamed at me ask he asked my why I came back to the hotel late in the first place, my only words were, I’m sorry is there a curfew? This is at 11pm meanwhile he had put me on the side and attended to new walk ins for almost an hour! I was silent Cus in the moment I was afraid if I reacted he knew my room number and I could only imagine the worst! I had maybe 2 hours sleep as every sound gave me a panic. Breakfast is garbage so after day 1, I decide not to go until day 3 to just get a fruit on my way out, it finishes at 10am I was at the door at 9:47, staff stopped from entering the hall saying it finishes at 10, I explain i understand and just want to get a fruit, she refused entry, on breakfast that I paid for? I turned around without argument. At that point I figured this was my fault for booking such, I’ve taken my L on this, but please I beg you, don’t let this be you.