Hôtel Barrière l'Hermitage

Came for a relaxing two day stay. After 7 hour drive to the hotel we sat relaxed with a glass of rose and a bottle of local beer and bottle still water. We then decided to organise dinner at one of the two restaurants at the hotel. We then discovered the main restaurant was closed and their seafood restaurant was full. Our only option was room service or find somewhere else. Sunday France everywhere was closed. We were super super disappointed- this was not a good start. We were not the only ones - bar staff couldn’t really care and just said we could have sliced meat and cheese if we wanted. The other staff were having a tough time trying to sort out a family who were in the same situation. Im sorry but if you have guests expected and you have at least one open restaurant you reserve a table for your guests! We sat in our room duly ordered pizzas. The cheapest item on the menu because everything else was 5* restaurant prices which we were not prepared to pay to sit in our room to eat. They were disgusting clearly shop bought with extra toppings. We couldn’t even have a cup of tea. We looked at the breakfast 30euros each for continental or American style breakfast at that point we realised this hotel is a rip off and we would not be staying any longer and made alternative plans. When we came to check out the next morning they did not care. The only saving grace after much discussion baring in mind the following costs; our drinks were 32euros one glass rose and one bottle beer & bottle still water, pizza 50euros and 33 euros a day to park your car - our car was parked outside the hotel entrance- they also did not like it because we used *********** and not booked direct - we had to accept that we had to loose the room money - they agreed to not charge for our food and drinks - we were so so disappointed and had very much looked forward to our stay - this hotel needs to stop trying to be like the shard or a hotel in Monaco and focus on what it should and can be. Clearly some guests dont care how much things costs like 33 euros a day to park your car- we are more than happy to spend if it is justified but this hotel is not. This was part of a 13 day holiday where we stayed in 6 hotels and this was by far the worst and yet promised to be the best - such a shame. Oh the chaps who park your car and take tour bags? 5* super lovely super professional couldn’t be nicer thank you.

From arrival to departure, everything was perfect! The whole team made us feel at home.. even better than home 😉. They would anticipate our needs always with a bright smile and friendly, but professional words. The hotel is just beautiful and the view from the room is unbeatable! The location is spot on. You have the ocean at your feet, and can enjoy the busy and charming life of La Baule in a few minutes walk or take a ride on the hotel bicycles to discover all the beautiful houses around. For the golfers, the La Baule Club is close by and offers fantastic courses. And not to forget about the tennis courts just a few minutes away at the over 100 years old Club. We enjoyed every minute of our stay. The only “downside” is that we could not stay longer!! We will definitely be back..

Passage nostalgique dans ce qui fut un hotel où nous allions souvent avec les enfants. On passe sur les prestations toujours aussi bonnes ! On insiste en revanche sur le personnel absolument genial ! Gentillesse, professionnalisme … efficacité ! Que ce soit en chambre, à la réception (merci pour vos sourires et votre gentillesse) la conciergerie et les porteurs tu aussi dévoués !! Mention spéciale à Soizic, la nouvelle responsable du bar (je crois) qui a su « raconter » ses cocktails et décrire ses vins avec humour et disponibilité ! Franchement donnez nous la « mine » où vous trouvez votre personnel !!!!!! Merci pour tout

Très bel hôtel ; architecture superbe , très grand. Mais les prestations ne sont pas à la hauteur de 5 étoiles c’est dommage. Excellent service de réception , personnel accueillant et arrangeant. Les chambres sont de très bonne taille mais équipement vieillissant. En revanche literie de très bonne qualité. Parking de l’hôtel payant … en plein été pourquoi pas les places sont chères à la baule mais alors en plein mois de janvier c’est pas normal surtout quand on occupe en groupe une centaine de chambres. Le petit déjeuner est moyen , on a vu beaucoup beaucoup mieux. Piscine assez fraîche c’est dommage Pas de soins au spa de l’hôtel car c’est en période hivernale. Bar très agréable, carte de cocktail avec un très large choix et personnel sympathique.

Un hôtel et des prestations incroyables. Réception à l’image d’un 5 étoiles. Accueil personnalisé et très sympathique. Nous avons eu la chance d’avoir été surclassé et la chambre est tout bonnement superbe. Le petit déjeuner est fantastique et le dîner très bon.

Habitue de la chaine Barriere , nous avons ete bien reçu des notre arrivée et avons apprecie le hall la piscine et son solarium avec des transats super confortable quant a la chambre tout y est avec une belle vue sur piscine et l ocean quand au petit dejeuner a l'image de la chaine produits frais et tres varies je ne peux que recommander a refaire des que possible