Radisson Hotel la Crosse

Tried to cancel stay because of getting Covid. Trip. Com did nothing but shove it in the hotel’s court. Spoke to the hotel and they said trip.com was the entity that needed to cancel. What a run around. I guess trip.com would have appreciated it more if the whole hotel would have been exposed. Did the responsible thing and stayed home and lost the money. Never will I use trip.com again!

Overall this is a dated Radisson that promises that it will be refreshed soon to fix “all of our plumbing issues.” We booked two queens for my wife and I and our daughter. When we arrived we weren’t greeted, I handed the agent my DL and CC. The front desk supervisor then immediately says, “I tried calling you and left a message.” Confused, I asked, “about what?” She replied that they didn’t have two queens but instead put us into a king. This was due to 15 rooms being flooded. This would have been absolutely fine if the conversation had started differently. My daughter slept on a mattress on the floor because their last rollaway was broken. Honestly, the hotel is a nice place to stay overall, I know the front desk was stressed but a little training on tact would have changed my perception. The breakfast is fantastic, btw and the housekeeping does their best with what they have to work with.

It was fine nothing fancy. The only issue was the breakfast in the morning didn’t have much and was just about gone. Also all the old mini fridges were just hanging out back just kinda tacky. Other than that decent for the price.