Arrowwood Resort Hotel and Conference Center - Alexandria

Pool chlorine levels were way too high causing 10 of our family members to get rashes, some as bad as chemical burn appearance. We discussed this with the waterpark manager Shelly the next morning as we were told the night before that no one was there to handle this at the time. Shelly told us she would look into it and call us to let us know what they were going to do to make it right…. We are now 5 days later and have not heard a thing, AS EXPECTED! We have pictures of all the kid’s rashes/chemical burns and fully intend to make a formal complaint We were at the restaurant for 45 minutes before we got our drinks, even though the order was taken right way. Our food order was finally taken at about 70 minutes of being there. They brought complimentary chips and salsa out at about 100 minutes of being there due to the wait. We finally got our food after being there about 2 hours. 2 of the orders were wrong, not getting their sides at all. And we got two of the dishes about 10 minutes after the others. We finished eating about 20-30 minutes after that but proceeded to need to wait for our bill for another 30-40 minutes. Then when we got our bill the entree’s prices in the menus did not match the receipt. The kids meals all were $1 more than what was listed in the menu and most of the other entrees were more on the receipt than what the menu said as well. And this WAS NOT the gratuity! We were told they took the automatic gratuity off and left it up to us due to our very wait.

So I think this is the first time I’ve ever complained but this place was gross and I got nothing resolved from them so I thought I’d warn people. I walked in with my 2 year old after flying all day to a bathroom smeared with brown in random places and dyed onto the shower curtain. Also whoever was in the room previously’s hair all over the place very obviously, dirt (socks were dark after walking through) and trash in the cans from the people before us. Then my bath tub nor the sink would drain. So I asked front desk to help me out (while trying to control the now very tried angry toddler at 11pm) They sent someone to fix the drains and they left all of the cloths they used to clean out the drain and whatever came out of it all over the tub after they left. I reached out once again to ask someone to come clean the bathroom again and no one ever came. I did this two more times before buying my own cleaning products. $800.00 dollars later for cleaning the place myself and a toddler that beat my ass for not being able to go to bed. Worst experience I’ve ever had at a hotel much less resort.

Bigger than average rooms. The pool was great and warm. I wish the lazy river would have been warm too. It's great that they have life jackets available to use, but most of them were torn and there were not enough of the smallest size.