Hotel Riu Palace Tres Islas

Reception check in Very efficient and quick did not have to wait long. Staff very friendly and happy to deal with any issue you had. I had an issue with the Riu diamond class policy regarding premium drinks which i mentioned to one of the staff . It wasn’t a complaint but the next day had a call to meet manager and discuss it which was resolved without any problems. Room Was clean and adequate a little outdated but I believe the hotel is due a refurbishment in the near future. Restaurant Food was very good and a wide range to suit all kinds of taste . Lots of salads and desserts to choose from. Staff in restaurants excellent very efficient and friendly . Krystal a la carte Very good nice ambiance and we had an excellent steak in there. Needs to be booked via reception. All inclusive snack bar in my opinion was poor compared to other 5 star palaces I’ve been to. Very basic and to be honest hardly used. Would be better of using that space to create a second a la carte restaurant or improve the food to include chips , toasted sandwiches, burgers and sausages which is standard in any 5 star in Caribbean . Mainly had bread cold salads and ham, cheeses and fruit I think the reason for this is because they also do half board at hotel so those guest have to pay for snacks such as chips and other cooked food, but hotel needs to find another solution as all inclusive snack bar is not what you would expect from a 5 star palace Bars Pool bar and piano bar were excellent. Waitresss and waiters serve you at your table so u don’t have to go to bar if you don’t want to . I went to the bar a few times and was served very quickly and hardly had to wait. Pool bar similar waiters and bar staff walk round the pools and tables to take your orders on a regular basis and bring them to you. All bar staff were very friendly and couldn’t do enough for you. Again service excellent. Pools Pools very good and water was not as cold as was expecting for November . Sunbeds again a little outdated and difficult to change settings without physically getting off your bed to adjust. Beach Beach is beautiful and we went for walks on a daily basis. There are naturist on the beach but no signs to warn u so if you have young children you might not want to venture to far away from the hotel on the beach , but to be honest wasn’t an issue as everyone basically just carried on as normal. If your beach lovers be prepared to pay 9 euros for two sunbeds and an umbrella as they are not free as part of hotel package as Rui do not own beach so charges apply Entertainment There is no animation team so if your looking for a quiet relaxing holiday this is the place. There’s a pianist and live singers in the evening which was very good with many guest getting up to dance . Overall an excellent holiday and the staff make it even more special. Corrajello town is a 10 minute drive away by taxi costing around 10 euros and we went there a couple of times for a Chinese a

The third time this year, we decided to come back to what this lovely welcoming hotel was. However, we are somewhat disappointed this time around. The hotel itself is in a beautiful location, lovely surroundings at the hotel on one of the best beaches in Europe, our opinion. Room allocation is perfect on arrival and offered us to go straight to the restaurant for something to eat 22.15 hrs late arrival, very welcoming because of flight delays. Restaurant staff is the most friendly and welcoming, lovely food for all tastes. Room cleaned daily by a lovely, hard-working lady, thank you. We've rated this booking down only due to the fact as a RIU now Gold class member and have over 5000 points available, we could not extend our room allocation for an extra couple of hours as previously they have done for us. Was told at reception the hotel is busy tomorrow. However, we felt like there was no attempt to juggle this about to offer us our request. We understand that there are busy times, but feel as a loyal RIU HOTELS Gold member and haven't had previous problems in extending room allocation would be a problem. Overall lovely hotel, great location and staff but don't know if we would book this hotel again if late flights were only available.

Hotel is a little bit older but still keep RIU quality. Staff was very friendly and helpfull. Location is perfect. Near beautiful long sandy beach and amazing ocean. The rating is slightly spoiled by the cuisine. For me, the food was bland, tasteless, without spices. But that is a feature of hotel cuisine, although not every cuisine. I know hotels with better cuisine. Only one key - traditional, metal. And also greetings to the security lady (with a mohawk), who followed me around the entire facility demanding to see the room keys, even though I gave her my name and room number, which she verified, but that was not enough. And also elevators. They just live their own lives and do whatever they want

Love this hotel, it just needs a bit of money spending on it! New carpets and curtains desperately needed in the rooms and corridors. Three of the four lifts were out of order most of the time and for our weeks stay, two were completely closed, so we often had to wait for a lift being on the top floor. The hotel is just showing its age. We saw engineers attending the lifts but they were not all fixed. Tiles in the pool chipped and broken, been like it for ages. Apart from a few bits of investment needed, it is still a fantastic hotel. Excellent customer service in the restaurant and bars, the staff have been there for years and are all so hard working. Food is varied and of good quality, not always hot but that's pretty normal for a buffet. We were half board, you get better quality drinks than all inclusive. Weather was an absolute bonus, sunshine and warm all week with just one day when it clouded over in the afternoon, light breeze meant it was a bit cooler on the beach than by the pool where it's more protected. Our seventh time at this hotel, won't be the last.

I've stayed here on several occasions, since even its 1980s 'Iberotel' incarnation. The property is certainly tired, but the basics are generally good: a decent mattress, high cleaning standards, great water pressure in the shower (over the tub). The food reflects the prices paid. It was solid enough; more a refuelling exercise than a dining event. I liked the salad options and there was a reasonable choice of meats. Breakfast was similarly OK. I'd prefer to pay more and have real orange juice, not the ersatz liquid served here. The coffee was awful. And no possibility of ordering and paying for an espresso. But for the money, I guess, there's little to complain of. My only real gripe was the amount of plastic and increased amount of litter along the beach. I'm acutely conscious of this and help organise funding for beach cleaning near my home in the UK. So I asked reception if they had any litter sticks available so I could, at least, pick up litter rather than have to walk past it on my daily 8km beach walk. But the hotel does not have this equipment, so presumably makes no contribution to keeping the beaches here clean. This is disappointing - after all RIU are the principal financial beneficiaries of having these two enormous hotels built in the middle of a natural park. It makes me question their commitment to the environment, beyond the usual corporate PR green-wash platitudes. The beach and dunes are a fantastic natural asset. It's a shame that the oligarchal interests benefitting from this appear not to be doing their share to protect this internationally important natural space.

A hotel we have visited before & an area of natural relaxing beauty, Sadly the hotel is showing its age & needs some maintenance & upkeep. The lifts are constantly out of order & decor is tatty around the edges. The location can’t be improved. That being said we would still go back!