Gästanvändare
22 juli 2024
Check-in Experience (5/10) The hotel's architecture is stunning. The staff are polite and attentive. However, the quality of the children's toys is disappointing. Many toys are broken or poorly made. For example, the piggy bank has sharp edges that could cut fingers. Given the reputation of Four Seasons, I expected better quality. Hotel Room (4/10) The rooms are modern, spacious, and well-lit. Unfortunately, there is a strong sewer smell coming from the shower, which worsens when the AC is off. This was particularly noticeable in room 1813. Hotel Grounds (3/10) The surroundings are beautiful. However, the bikes provided are too old, with worn handles that become sticky under the sun. With winding rows and hot weather, this makes it challenging to get around with small children. Beach / Pools (3/10) Despite being advertised as swimmable, the beach is often empty, possibly due to the scorching sand that makes walking to the water painful. The pools have a lot of bugs, especially in the morning. The family pool lacks activities and essential items like life jackets and floaties, forcing us to run to the beach to get buckets and boards for the kids. One of the more exciting moments was saving bees from drowning in the pool. Staff (6/10) We ordered oysters and were served clams, despite pointing to the menu item. The restaurant manager responded promptly to our feedback, which we appreciated. Also, I placed a toy outside my room to dry, but it was gone by morning. I was able to get it back by reaching out to the front desk, but I was offered no explanation. While the staff are attentive, they are rarely on time when called, except during check-out. Communication can be difficult due to language barriers, with staff sometimes pretending to understand, leading to further confusion. Food (5/10) Moza, the recommended restaurant, was disappointing with overly salty dishes and nothing memorable. Limon, on the other hand, offered a variety of options, a great atmosphere, and more professional staff. Excursions (1/10) The excursions are overpriced for the activities offered, making them a poor value for money. Overall, while there were some positive aspects, such as the beautiful architecture and friendly staff, the overall experience did not meet the high standards expected of a Four Seasons resort.
Översätt