Hostellerie la Claire Fontaine, Logis hôtels & Spa

We stayed during a cycling trip. An excellent stylish Logis hotel as usual. A neat and tidy room with a balcony, excellent professional and helpful staff and srvice, first class restaurant.We loved the location and the peacefulness of the setting. We always get such good quality with Logis and this was no exception from the comfortable bed and attractive decor to the exceptional staff.

Helpful, welcoming staff and comfortable rooms. The hotel sits within an attractive riverside setting.

Very Disappointed Booked for three nights via ***********. No mention of ongoing building works on there or the hotels own website. On arrival the place looked so much like a building site we weren’t sure it was even open but it is. Uk health and safety regs would. It allow it to be open for residents. Reception advised us the builders don’t work over the weekend and showed us a room and the dining area. If we could have stayed elsewhere we would however the town was pretty much booked up due to a big cycling event. So we checked in. Wires hanging out of the ceilings and no space inside to sit and relax in other than one of the dining areas. Room was very small and smelt damp and of drains- but was otherwise clean and bed was ok. Buffet breakfast was good but we didn’t eat there for dinner so can’t comment on that. Sadly the builders do work weekends and showed up at 7am Saturday with their power tools! Took Sunday off but back at 7am Monday - no chance of a relaxing lie in. The booking also stated there were three Tesla electric car charging points on site. There are none. Receptionist looked for them and eventually we were shown to an outdoor domestic socket. The socket was in the middle of a flowerbed so would not be useable without an extension lead. Luckily we had one and we’re able to charge the car by leaving it plugged in for 2 days. We also travel with a small dog and were charged €14 a night extra. Never been charged that much anywhere before , and bearing in mind the state of the place a bit of a cheek really. No doggie extras were supplied - not that we expect them but wondered if that accounted for the cost. No dog poo bins on site - so the builders skip came in handy for something. I’m sure it’ll be lovely when it’s finished but in the meantime I’d avoid it.

Do not visit. The hotel is undergoing renovations and is currently unsafe and understaffed. It should be closed as unsafe. It is an embarrassment to the entire Belgium tourist industry. We were offered a room on the first floor with a balcony but the glass safety fence was not installed leaving a dangerous risk of fall. The smoke detectors were still wrapped in plastic. The air conditioning had not been installed. There was a bar area in the lovely garden but the bar was in the first floor and there was only one staff member to pour and deliver drinks. When we arrived there was a welder at work in the restaurant. Our room had scaffolding on the outside so was not secure. Our room was renovated but the toilet did not flush properly. The staff were hard worked but very kind and the food was great. So await completion of the renovations and some positive reviews

Hôtel tout à fait rénové, avec toujours les 4 étoiles et un très bon restaurant. Excellent accueil du patron Michel Son, grand professionnel de l'hôtellerie! A 5 minutes du centre de La Roche en Ardenne, à conseiller pour le cadre naturel et la qualité des infrastructures.

Nous avions réservé pour un weekend avec petit déjeuner et menu du soir. Quand vous rentrez dans l’hôtel, l’accueil est froid. Quand vous montez vers votre chambre, vous commencerez à déchanter, le couloir est vraiment étroit, tapis rouge archi ancien, les portes sont étroites et encore à clé à l’ancienne. Nous avions une chambre soit disant rénovée. Literie bas de gamme et drap tacheté. Des plaintes manquaient, la penderie dure à ouvrir et grinçait bref vraiment pas digne d’un 4 étoiles et d’un logis de France. Sdb ok. Repas du soir suivant un menu: première entrée à été remplacée par le chef par un tartare de thon qui était servi brun, gros doute sur la fraîcheur. Pas bon! Ensuite une croquette de fromage. Mangeable. Plat principal: navarin d’agneau. Je signale que je ne mange pas de viande. Très difficile à avoir un autre plat nécessitant plusieurs aller retours du serveur pour discuter vraiment pas flexible pour les intolérances et allergies, reçu du poisson mais tellement sec qu’il était difficile de l’avaler. Ceci étant dit, c’est un chef de 35 ans d’expérience… Petit déjeuner : à 9h, plus d’omelette, plus de salade de fruits, plus de baguette grise. Mais surtout personne qui gérait la salle, les tables n’étaient pas débarrassées et difficile de trouver une table propre. Malgré que j’ai dû rouspété à la réception, ils n’ont rien rajouté à part une bouteille d’eau. Vraiment scandaleux ce petit déjeuner, jamais vu ça. Pour 1 nuit avec repas du soir, nous avons payé 350€. Cher pour service et repas nuls. Hôtel vieux et pas propre, plus jamais!