Hostellerie la Claire Fontaine, Logis hôtels & Spa

Very Disappointed Booked for three nights via ***********. No mention of ongoing building works on there or the hotels own website. On arrival the place looked so much like a building site we weren’t sure it was even open but it is. Uk health and safety regs would. It allow it to be open for residents. Reception advised us the builders don’t work over the weekend and showed us a room and the dining area. If we could have stayed elsewhere we would however the town was pretty much booked up due to a big cycling event. So we checked in. Wires hanging out of the ceilings and no space inside to sit and relax in other than one of the dining areas. Room was very small and smelt damp and of drains- but was otherwise clean and bed was ok. Buffet breakfast was good but we didn’t eat there for dinner so can’t comment on that. Sadly the builders do work weekends and showed up at 7am Saturday with their power tools! Took Sunday off but back at 7am Monday - no chance of a relaxing lie in. The booking also stated there were three Tesla electric car charging points on site. There are none. Receptionist looked for them and eventually we were shown to an outdoor domestic socket. The socket was in the middle of a flowerbed so would not be useable without an extension lead. Luckily we had one and we’re able to charge the car by leaving it plugged in for 2 days. We also travel with a small dog and were charged €14 a night extra. Never been charged that much anywhere before , and bearing in mind the state of the place a bit of a cheek really. No doggie extras were supplied - not that we expect them but wondered if that accounted for the cost. No dog poo bins on site - so the builders skip came in handy for something. I’m sure it’ll be lovely when it’s finished but in the meantime I’d avoid it.

Do not visit. The hotel is undergoing renovations and is currently unsafe and understaffed. It should be closed as unsafe. It is an embarrassment to the entire Belgium tourist industry. We were offered a room on the first floor with a balcony but the glass safety fence was not installed leaving a dangerous risk of fall. The smoke detectors were still wrapped in plastic. The air conditioning had not been installed. There was a bar area in the lovely garden but the bar was in the first floor and there was only one staff member to pour and deliver drinks. When we arrived there was a welder at work in the restaurant. Our room had scaffolding on the outside so was not secure. Our room was renovated but the toilet did not flush properly. The staff were hard worked but very kind and the food was great. So await completion of the renovations and some positive reviews

Bediening was vriendelijk, maar de afzondering in het bijgebouw was alles behalve aangenaam. De kamer leek niet gekuist en verouderd. Wij betaalden net geen driehonderd euro voor 2 nachten buiten het vakantieseizoen. Dit was veel te veel tegenover wat we voorgeschoteld kregen. Mooie locatie wel, maar te voet naar la roche centrum is geen rustige wandeling.

Goede uitvalsbasis voor allerlei activiteiten. Fietsen, wandelen of andere evenementen. Kamer was goed, de ligging aan de rivier was idyllisch! Heerlijk rustig. Ontbijt was super geregeld en veel keus. We hebben er niet in de avond gegeten. Het oogt wat stijfjes en klassiek. De bediening spreekt dan wel weer slecht Engels. Dat vind ik dan altijd wel een ding met het franstalige gebied en de vele toeristen. Spreek meer dan alleen Frans! Zeker in Wallonië.

(avis restaurant uniquement) Beau cadre soigné et confortable, cuisine correcte par rapport à la catégorie de l'établissement, belle carte de vins. Cela aurait suffit à obtenir une cote au dessus de la moyenne. Sauf que l'organisation a été catastrophique d'un bout à l'autre. D'abord une réservation internet sans réponse, suivie d'une confirmation de réservation par téléphone non prise en compte. Il s'en est fallu de peu que nous n'ayons pas de table. Ensuite plus de 20 minutes d'attente pour l'apéritif et ça ne s'est pas amélioré par la suite avec une attente interminable entre les plats. A bout du compte, de la commande de l'apéritif jusqu'au service du dessert il s'est passé 3 heures! Sans un mot d'excuse. Ce gros problème d'organisation n'est pas admissible.

Heel goed gegeten vandaag! De bediening en aankleding van het restaurant oogt wel stijf, maar dit heeft ook wel zijn charme. Een aanrader als je eens gastronomisch wenst te eten! Goede prijs/kwaliteit verhouding. Hier komen we zeker nog eens terug.