Gästanvändare
11 mars 2022
Hi, I have just went over the booking confirmations, and I have spoke to agoda, they have informed us that you have cancelled the booking, and reasons are you asked for photo ID and vaccine certificate, you did not state on arrival or any time limit to do so for the ID, you also did not state what vaccine certificate to send, as there are a lot of different vaccines that people have, you cancelled the booking and did not advise us in person, email, call or msg, you then had a worker open the door with another key at 1am asking us to leave, and did not give me a reason, the money was taken out of the account and we received confirmation of the booking, you are surpose to ask for the required documents and if we refused to do so, we did not refuse to do and we have any required documents that you needed, there is no reason to refuse , you have then booked in another family in the same room, your a owner of a business and should know that providing the right information is required stated, we left at 1am, that you required photos of my ID and vaccination certificate to a mobile phone number I don't know that is government issued confidential documentation having my name d.o.b address, and licence number and you require a person photo to your mobile number,
Översätt