Auberge West Brome

My wife and I stayed for one night and we had great expectations of this resort prior to our arrival. The person at the reception was very nice and welcoming, the main building is attractive. We got there after a rain storm and the parking lot was quite muddy. A paved parking lot would be a welcomed improvement. The room was quite nice but the bathroom is quite 80ish, need a renovation/upgrade. we used the outdoor Jacuzzi...the jets did not work, the water was actually cloudy and the outside deck and lounge chairs would be what you would expect at a Best Western or Holiday In, not a resort like this one. The outside gardens are overgrown and the landscaping needs some love and money to upgrade its overall look. We felt that the Inn is in desperate need for upkeep and investment. We did not eat in the dining room as they had no time slot suitable for us which is in fact our own fault as we only attempted to book a table the day before. It is a nice place that would need renovations in our opinion. Not a wow for us unfortunately.

Good place to week end and lovely ground inside pool and privacy ..good dining as well The corner units are the most spacious and parking is eco friendly as electric outlets are there.Loved indoor swimming!

Had an amazing stay! Fled Montreal because of lack of power. Was assisted by lovely staff on phone to book the perfect suite for the three of us plus 18 month old. Pool was wonderful, suite was spotless and stocked with everything you would need. Meal at the restaurant was delicious and service was exceptional. We arrived exhausted and left totally refreshed. Thank you so much.

The reception at the Spa was very warm and welcoming. Compliments to Nathalie for a superb massage and facial! I was disappointed because the Auberge and the Spa are 2 different identities. Be aware of this because if you reserve at the Bistro for meals you need to either walk or drive on an icy path-the parking lot is not well maintained either. I would have preferred to eat in the room but only noticed after 2 days that there was also a toaster and kettle in the room. No housekeeping service which I was made aware of only after the reservation was made! Given 2 different reasons by different receptionists-one was Covid and one was lack of personnel. Also, be aware that the receptionist is not always at the Auberge after a certain hour; if you need something you will see her home phone number posted on the door of the Auberge and she will be there - she says in 4 minutes. It would have been nice if the receptionists were more helpful in suggesting places to see in the area or recommend restaurants.

We spent a few days at the Auberge West Brome (Feb 2023). We always enjoy the area of West Brome/Sutton etc for its great scenery and skiing. We had stayed before at the AWB but typically did not partake in the on-site dining. We were very impressed by the quality of the offering from the chef as well as the amazing staff in all functions (reception, maintenance, service at the table). We wish to highlight the exceptional professionalism of Christopher Detillo who oversees the service during dinners. Not only is he extremely knowledgeable, professional, and courteous but has a very generous and attentive way of making sure that the guests have a great experience. We highly recommend and will be back!

My boyfriend and I stayed only one night but it was an unforgettable stay! Their romantic package was very affordable. We arrived early to take advantage of the indoor pool, the sauna and hot tub. Our room was huge with a kitchenette, faux fireplace and windows on all sides. We ate a delicious meal with 5 star service at their restaurant. We even enjoyed a lovely stroll through the forest on their grounds. It's a beautiful place with lots to do nearby. Our massage therapists were absolutely excellent! (Thank you Shalim!) Top marks for all of the staff; everyone we interacted with there was friendly and helpful! I would love to go back again. I have nothing but great things to say about this place and my stay! Thank you!