Grand Hotel Terme di Augusto

There are three things I had never done in my life: left a restaurant without eating a drinking anything, left breakfast in a hotel hungry and thirsty, and left a hotel before the end of the reservation that I had made. That changed with the hotel grand Terme di Augusto.  It's worth noting even leaving wasn't stress-free, while I had 1 member of staff say that the manager had agreed to let me go without me having to pay for an additional night, I had another saying that I did.  Once upon a time there was probably a nice hotel which may be even earned its five stars, but those days are long gone and in terms of the facilities and service provided by the staff I would rate it about the two stars, at best.  I arrived and someone said they would take me to my hotel room, then they asked me to sit because floor of the room was wet, no-one came back, and some 30 minutes later I asked the person who was cleaning the rooms if I could go in. I was given no information about the hotel, meal times or anything similar and this meant I didn't even know where the swimming pools where, and had to ask. When I enquired about putting something in the mini bar (medication), I was informed that only medicine or items bought from the hotel could be stored there, once upon a time that might have been standard I don't find it acceptable nowadays and I will spend more in a hotel where they give me the freedom to choose.  On the subject of swimming pools, the external pool on the ground level looked like it been closed for 6 months, when I went up to the rooftop one it was marginally better, but only just. It totally lacked soul as an area, and desperately needs something and while the pool itself was usable, it's clear that the space next to it used to be a smaller pool and is now used as additional sun lounger space.  To an extent the indoor pool saves the day, but again there's just a lack of care, water on the floor, the paint is peeling quite badly in places and while the sodium content is natural spring water can cause that this feels like it's older than that. If there was a Jacuzzi I never found it, and the sauna and steam room appeared to be out of use.  The layout of the hotel is just strange, and there's nothing to really help guests work out where they're trying to be.  I was feeling very let down by the hotel, but had decided to give dinner a chance before I made any final decisions.  I went down for dinner, was shown to my table and was told what I would be eating that night. When I asked was there not a choice I was told no. When I said that I didn't want one of the things on the fixed menu I was told they would make an alternative but I wasn't told what this would be. I asked what was in one of the dishes and was told that the cannelloni for the pasta course had a pear and ricotta filling which I thought was strange since this is a combination I associate with dessert or cake and when I said this the waitress was quite unhappy with my response, an

Nice hotel, we stayed here for 4 nights and had no complaints. All the staff was friendly and helpful especially the pool attendant, who both AM and PM came around to make sure everyone was happy. The hotel is perfectly situated to explore the small village which is one of the nicest villages I have ever visited.

Hotel in posizione meravigliosa, ambiente familiare, siamo stati accolti in camera molto spaziosa, con tutti i comfort, molta attenzione viene data al cliente, abbiamo 2 maltesini e potevamo programmare la pulizia camera in base alle nostre esigenze, molto disponibili, cibo genuino, semplice, non elaborato ma buono, Umberto coordina l attivita' della sala pranzo in modo magistrale, attento e preciso, lo staff della sala e' molto gentile Larissa, Gino, Beppe, Jennifer, molto veloci ed attenti, abbiamo anche fatto le cure termali con aerosolterapia dove Letizia coordina molto bene preparata il reparto, Grazia la fanghina molto disponibile e paziente, poi vogliamo fare un elogio particolare alla reception, Emanuela e Leonardo sono persone speciali, che dire......un soggiorno fantastico , un solarium invidiabile con vista spettacolare, hotel meraviglioso quanta sopportazione hanno!!!! Le persone a volte in vacanza danno il peggio di se' e sono anche maleducate, ma loro hanno sempre un bel sorriso, tutti, complimenti