Best Western Grimsby Oaklands Hall Hotel

Beautiful location and quality room decor and facilities The only criticism would be the entrance driveway which had a number of potholes and was tight Service and breakfast excellent

Enjoyed the peace and quiet of the hotel staff very friendly and helpful Breakfast was excellent although some fresh fruit would have been good Our room was next to the boiler or heating equipment which we heard all night it would cut in and out so would ask for a different room next time

Great welcome, very helpful and professional lady on Reception. Room was really clean, and comfortable. Breakfast was excellent. Not our first stay, and looking forward to yet another visit, when we travel to see our friends who live nearby. Thank you, all at Oaklands Hall.

Nice old hotel staff very friendly cold outside but lovely and warm inside food very good

Because I was planning on arriving late, I’d informed them of this via email and received a reply immediately saying that was no issue. Great initial comms. Although the front door is huge, it wasn’t instantly obvious that was where I needed to go as it was closed and not particularly well lit. It could benefit from a sign! I was quickly helped at reception by a lovely assistant who was helpful and processed me quickly. Off to my room I went. What a beautiful building! I was in room number 1 which I investigated quickly. A slightly bizarre layout in the bathroom amused me. The shelf was randomly placed as far away as possible from the sink, which was where it logically needed to be. Not to worry, it was all clean and in working condition. Not so good was the bed. When I sat on it, there was a lot of creaking and it felt as if it was on a tilt. It was also as if I was sat on a board, not a mattress. Closer inspection revealed a 4” thick mattress which I was able to compress to virtually nothing, simply with my hand. I took the rare decision to call reception and request a room change. The same assistant was really helpful and was able to find me a replacement room. The second room was significantly better and I had a good nights rest. Breakfast was lovely, 10/10 for the staff. Every one I encountered was lovely. It was just the bed which let things down. The lady on reception did inform me that she had passed on my comments to management.

The building is lovely and everything was very clean. But my real problem was with the response I got when I checked out and made a comment about the bed in room 1. We found the bed extremely uncomfortable, you could feel every spring in the mattress - clearly an old mattress. I did not sleep well at all so I made a comment on check out and the response of "oh sorry" didnt feel very genuine at all. I will not recommend this hotel to friends and family.

Beautiful room We had our dinner there and the service and cost was good

The Hotel was beautiful & so peaceful. Lovely setting,& spotlessly clean. All staff encountered went above & beyond to make our stay wonderful. Great section at the bar & the restaurant food was excellent. Wouldn’t hesitate to visit again. Thank you.

Staff were excellent - efficient and friendly. Comfortable and clean. Food was excellent. Large car park. Something was noisy at 3.30 one morning - sounded like a large mill-stone being dragged across a stone floor - maybe a ghost !!