Courtyard Lafayette Airport

This location was unlike any Courtyard Marriott I have stayed at previously for several reasons. The housekeeping staff was inconsiderate, disregarding the sign on the door. The hotel website advertises free hot breakfast, however, that was not an option. The only option for breakfast was an expensive menu. The menu also did not include child options. Due to the hotel advertising mistake, the staff at the bistro went above and beyond to give our family of 5 one complementary meal. The bistro staff was amazing in comparison to the hotel staff. The indoor pool needed to be cleaned- it had a visible film on the top of the water. This hotels sole redemption is that it is located in Lafayette, LA

Pros: clean, lady that worked the coffee shop is the best asset this place has(great customer service), updated, pool area was clean. Cons: it ticks me off when I specifically choose a property based on the amenities offered and said amenities are not working properly. Hot tub was cold! We couldn’t get the fire pit working. Night staff guy was unfriendly at checkin and had zero clue what to do with fire pit or hot tub. If you aren’t naturally great at being welcoming and helpful, then learn the skill of customer service or find somewhere else to work.

I had a confirmed reservation that I had made a week prior. I arrived at the hotel on the evening of my reservation, and the front desk told me that they had no more rooms available. No one called emailed or texted me to tell me that I didn’t have a hotel room. They said there was a problem with their computer program, so there were lots of people arising to check in who didn’t have rooms. This is very unprofessional and inconvenient.