Disney's BoardWalk Inn

Pros: The hotel is beautiful. It's close to the parks. Lots of entertainment and things to eat on the boardwalk. The rooms are nice and spacious and clean. The staff is fantastic. Cons: Our room was extremely warm. Even though the AC was set on 68, the thermostat never read below 72, but I don't believe it was ever that cool. It was cooler in the hallway than it was in our room. Our first full day there, we called them to check on it. They said we froze up the unit because we turned it down to 68 when we got to the room and we just needed to let it "thaw". Day 2. Still miserable. Called again. They came up and stuck their thermostat in the vent and said it was blowing out cold enough. He didn't show us the gauge so I can't say that it wasn't blowing out cool enough, but it definitely wasn't blowing out hard enough. We had to leave our curtains pulled 100% of the time just to help keep the room cool, so we didn't really get to enough the beautiful views of the lake and boardwalk. Trying to sleep was miserable. I contemplated on going to sleep in the hallway on one of their couches, but I didn't. They also advertise a "beverage chiller" in their room. It wasn't cooling either. The drinks were barely colder than room temp. We asked about that during the second time they came to check the air and he said oh you have it too full, you can only put a couple drinks in there... Yes, we did have drinks on all 3 shelves because.. well.. it had 3 shelves. There is no room service. Yes, you can walk down to the boardwalk and get food, but the lines are always so long and it was so hot - and it's not always possible to leave to get food when you have napping children. And last but not least, we had a room for a family of 5. There is no private area to get dressed other than the very small room where the shower/toilet is. It's not fun trying to dry off and get dressed in about 2 foot of space in a damp (after a shower) room over a toilet. There is a nice area with double mirrors that would be great to get dressed if it just had a curtain or a door to separate it from the main area. So unless you are staying with people you typically run around unclothed in front of, this room isn't for you unless you want to straddle a toilet in a damp room to get dressed. I personally would not stay at this hotel again.

Lovely location for Disney experience. Not over ‘Disneyfied’. Very relaxing 😎. A nice walk around the Boardwalk in the morning before breakfast is very enjoyable. Easy access to Epcot… walking distance. Boat transport available to Hollywood studios. The Disney Skyliner is lovely to ride from this location.

We spent the weekend at Boardwalk Inn with family in April and overall it was a good experience. The staff was great, from check-in, valet, housekeeping, etc. We found everyone to be very friendly and helpful. The club level was really nice. They had good food throughout the day and it was very clean and well looked after. The pool needs to be remodeled. It is cramped with little shade and hard to find a place to sit. The food served by the pool is terrible and the cocktails not much better. Disney also needs to bring back room service to their properties. It is ridiculous to spend 10-12 hours at the parks, and not be able to relax and eat in your room.

We loved the Boardwalk. We had a Garden View Room and it was so peaceful. Room are renovated and nice. No problems walking to Epcot and Hollywood. No problems with buses to Disney Springs, Animal Kingdom and Magic Kingdom. The bus line is shared with Yacht Club, Beach Club and Swan and Dolphin which isn't too bad. The Boardwalk has places to eat and nighttime fun. Pool was great. Would come back for sure.

I've been visiting Disney World for 30+ years with being a Florida local/yearly passholder (and get free parking at the resort as a perk) for the past decade. I love going to the restaurants here at the Boardwalk then going to the parks for a while after eating and leaving my car at the hotel parking lot instead of then driving to the park parking lot first. Never use to be a problem. Within the past couple months, they've started giving people who aren't staying at the hotel, but driving over to eat there parking pass that's only good for 3 hours. This means essentially leaving once your meal is done. The other hotels on disney property are not doing this. The parking pass is limiting the time I spend there and it doesn't make sense since I get free parking anywhere else on properly and limiting the time at the hotel is limiting how much I can spend while there.

If you don’t want to read the entire review just know this: over $800 a night is robbery. This was like staying at a motel 6 with cheesy disney decor in the room. Upon arrival we were greeted by valet screaming directions every which way to all the cars the pulling up. It was utter chaos. When we moved into the lobby there was not a single ounce of organization to be found. People were just sort of standing around, some with iPads, haphazardly checking people in. Once we finally found someone to check us in, no easy task, we headed to our rooms. My parents had a suite that was evidently just “redone”. By just redone they must have meant redone in the early 1980s. There is no access to this room from an inside hallway either; you can only enter or exit from the outside courtyard. The design of this hotel could not be more confusing. From my balcony I had the pleasure of watching every single person get lost. In my parents room there was POOP IN THE TRASH CAN and WET TOWELS IN THE SHOWER. At this point, we are wishing we had stayed at the motel 6. My husband and I had to change rooms because they gave us a room with two full beds. We booked a king, obviously. When we were changing rooms they gave us the run around on how this is a “family resort” so there aren’t a lot king rooms. So on top of having to change rooms this woman doesn’t qualify us as a family? Just WOW. Also, for over $800 a night you can’t give me a king bed? This hotel is a MESS. The main pool was utter chaos so we went to the quieter, smaller pool in the courtyard. It’s fine, but old and freezing and the towels offered at the pool were thinner than cardboard. I don’t think I saw one member of hotel staff near the pool. My recommendation is obviously not to stay here. Disney has changed a lot in the past 6 years since I have been and from what I can see and have experienced these changes are for the worse..