Wyndham Garden Lake Buena Vista Disney Springs® Resort Area

I loved the pool, the location at Disney springs and can't wait to come back!

Nice clean hotel. Very disappointed in our bookings. Rooms were supposed to have two queen beds with a sleeper sofa. When we got to the hotel, we were informed they didn’t have that style of room even though our booking documents iindicated they did and that was what we booked.

We pulled up to check in and were greeted by the valet guys. They were very helpful with directions to self parking the cars. Check in was a breeze, rooms were clean and well sanitized. No problems the entire weekend at hotel. Walking distance to Disney springs felt very safe the entire time. Will definitely be coming back soon.

My experience was extremely horrible. Waiting 1 1/2 hours until 4:00 check-in. I booked the room ahead of time in trip.com The first room was located at the far end of the facility, unacceptable during non busy times and days. I asked for a room in the main building so not to have to exit the building for access to the room. The manager asked for a $30 per day upcharge that was no problem. I went to the room through terrible smelly corridors and when in the room - just as smelly, the bed headboard was damaged and the bathtub was dirty and chipped (see photos). I was very surprised since this was a $230. Per night room. I went back to the lobby to change rooms again and the second room was just as smelly and dirty as the last. Needless to say I checked out without staying. The staff was very indifferent and really were not surprised nor overly apologetic. My wife and I booked a room at the Hilton and were very pleased. I see a $157 charge on my credit card which I will be disputing. The Wyndham hotels are generally a high quality stay however, this hotel clearly is mismanaged. This review is written by a prior hospitality professor from NYU I hope this experience description will reach the proper management so corrections can be made and personnel can be properly trained.

First room had bugs on the bed. Moved to another room then sink would not drain. Fridge froze everything in it. After all of that all I got was sorry.

該酒店位於Disney Springs附近，步行僅需5分鐘即可到達Disney Springs。 -酒店為入住客人提供了Disney Springs部分商家的折扣券，這對於計劃在Disney Springs購物和用餐的旅客來説算是一個額外的福利。 -酒店還提供來回迪斯尼主題樂園的免費班車，提前上網預訂就行。 -酒店游泳池分幾個小區塊，邊上有cafe，不想出門的話，在酒店躺一天也是不錯的選擇。 需要注意這家酒店有兩個區域，Garden這家是主樓邊上5層的副樓，房間不如主樓新，但是有翻新過。想要有更好的住宿體驗的遊客可以選擇主樓Wyndham Lake Buena Vista Disney Springs Resort Area。 我們在入住酒店時遇到了一些問題，我們迅速得到了trip客服的幫助。Trip團隊高效和及時的回覆給我留下很好的客户體驗，很感謝協助我解決問題的客服Joe及後續跟進的其他客服們。