SpringHill Suites Lake Charles

I like the staff were very nice and professional. The grounds were clean and the room was nice and clean. But I could not sleep my toilet was very noisy and the A/C unit was very loud coming on that constantly woke us up. It sounded like a construction crew was right out our room window the whole night. The breakfast that we paid extra for was non-existent. We went downstairs around 8 AM and it was ham lunch meat in water. No oatmeal no pancake or waffle mixture so we had to leave to go get food and ended up checking out early due to this.

The water was poo trash It didn’t get hot I literally was told to turn the shower water on high and then turn the sink water on at the same time. It took about 5 minutes for the water to heat up

I feel so safe and also Customer Service is amazing.!!! and also every time I go to Lake Charles for my work business I always just stay at the same place. This one!!!

Amazing! Everything was amazing! The continental breakfast was excellent and the staff were wonderful! The hotel is super clean too!

The staff was great, but unfortunately, the bedding was dirty; perhaps a mishap. The rest of the room appeared clean, but the bedding had hair under the covers and black specs—I'm not sure what exactly, but it was on top of the sheet. I was a bit disheartened.

Everything was good except the pull-out couches need to be pulled back and swept under