Best Western Plus Prien Lake Inn Suites

Hotel was very nice will be back

Not again The hotel breakfast was awful! The pool was entirely too cold for an end of May stay. Maid service only available upon request!!

Improvement of principles needed The property was okay but you can quickly tell the property is not being maintained like it should and will quickly deteriorate. The customer service was also poor. I arrived at 2pm and there was a woman checking in in front of me and I herd the manager tell her that check in was at 4pm but he had a couple rooms and he would be able to check her in if she paid a $25 fee. She was obviously irritated but reluctantly agreed to pay the fee. Then it was my turn and conveniently he had the same couple of rooms available if I was willing to pay the fee. The exact type of room that I booked just happened to be available if I was willing to pay the fee. I just feel the integrity of this hotel is not what it needs to be and I will not be staying there again.

The check-in process takes too long and the indoor water park hours aren’t great but the property itself is wonderful for the price.

I didn't like the pool located in the lobby area and the large glass picture windows to the pool as if your on display every time somebody check in or go to the restroom across the ha

Room was great with a suite look. However there was a used soap still sitting in the bathroom soap dish. The immediate area was pretty sketchy-looking. The only restaurants were fast food places and we looked for blocks along E. Prien.