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Verifierade recensioner
Läge och interiör4.3
Bekvämligheter4.2
Service4.3
Renlighet4.2
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Fin havsutsikt(4)
Tom de Reu
Rum Deluxe King med havsutsikt
Bodde på sep. 2024
Familj
7 recension
4.0/5
Mycket bra
Publicerades 24 okt. 2024
In general, I would come back to the hotel due to service given and location. Rooms are quite ok, had a bit of a musty smell when we came in
Översätt
Svar från boendet: Bula Vinaka Tom de Reu,Thank you for staying with us and taking the time to share your feedback. We are delighted to hear that you appreciated our service and location, and that you would consider staying with us again.We apologize for the musty smell you encountered in your room upon arrival. Please be assured that we take your feedback seriously and will address this issue with our housekeeping team to ensure it is resolved.Your comfort and satisfaction are very important to us, and we are committed to providing a pleasant experience for all our guests. We look forward to welcoming you back in the future and providing you with an even better stay.Kind regards,Radini DiniqaAssistant Reservations Manager
Vilimaina Pepena
Rum Executive med havsutsikt
Bodde på aug. 2024
Par
56 recension
5.0/5
Enastående
Publicerades 13 sep. 2024
Friendly staff & easy checking in system rooms are comfortable also they have a beautiful view of the sea side.
Översätt
Svar från boendet: Bula Vinaka Vilimaina Pepena,Thank you for your high rating and for being an amazing part of our journey. We are truly happy that you had enjoyed your stay and looking forward to having you stay with us again. Vinaka & Kind Regards,Radini DiniqaAssistant Reservations Manager
Papayabanana
Rum Deluxe Queen med havsutsikt
Bodde på nov. 2023
Par
17 recension
5.0/5
Enastående
Publicerades 31 dec. 2023
Nice reception and environment! Worth a try. The swimming pool here is awesome with nice staff wandering around.
Översätt
tomasi
Tvåbäddsrum Deluxe med havsutsikt
Bodde på feb. 2024
Par
10 recension
5.0/5
Enastående
Publicerades 15 maj 2024
will definitely visit again and recommend,clean rooms and friendly staff
Översätt
AngelPonce
Rum Deluxe King med havsutsikt
Bodde på mars 2023
Familj
24 recension
5.0/5
Enastående
Publicerades 19 maj 2023
One of the best ways to increase customer satisfaction and encourage more reviews from guests is by providing excellent customer service. Make sure your employees are well-trained and know how to handle any situation that may arise. They need to go out of their way to help visitors where they can, from personally booking tickets to scheduling itineraries for their stay. If any stressful events occur, they must know how to remain calm and deal with it swiftly. Making your guests the highest priority will ensure they leave with a positive lasting impression, and your reviews will reflect this.
Översätt
Gästanvändare
Tvåbäddsrum Deluxe med havsutsikt
Bodde på maj 2024
Par
3 recension
4.7/5
Otroligt
Publicerades 23 juni 2024
Beautiful view good place for holiday
Översätt
Shayal Lata
Rum Deluxe Queen med havsutsikt
Bodde på aug. 2023
Familj
3 recension
4.7/5
Otroligt
Publicerades 11 sep. 2023
I spent alot of time out visiting families but stayed the night and early morning in... such lovely place with views.
Svar från boendet: Bula Vinaka, Thank you for sharing your experience with us. We’re pleased to hear that you enjoyed the beautiful sea views and the delightful sight of fish swimming right outside your room. Our location by the sea is indeed one of the unique features we are proud of.We appreciate your feedback regarding the proximity to the main road and the challenges you faced with taxi accessibility. We understand the importance of convenience for our guests and will look into ways to improve this aspect of your stay.Your insights are invaluable as we strive to enhance our guests’ experience continuously. We hope to welcome you back in the future and provide an even more enjoyable stay.Warm regards,Radini DiniqaAssistant Reservations Manager
Svar från boendet: Bula Vinaka,Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed our seaside location and found the sea view room's balcony to be a pleasant feature. Our aim is always to provide a relaxing and enjoyable stay for our guests.We appreciate your feedback regarding the garden view room's sanitary conditions and facilities compared to the sea view room. Your insights help us identify areas where we can improve and ensure a consistent standard of cleanliness and comfort across all room types.We also take note of your comments about our breakfast offerings and the late single-store package. We are continuously working to enhance our dining experience, and your feedback is valuable in guiding these improvements.Thank you once again for your detailed review. We hope to welcome you back in the future and provide you with an even more delightful stay.Warm regards,Radini DiniqaAssistant Reservations Manager
Svar från boendet: Bula Vinaka,Thank you for your 5-star rating and for being an amazing part of our journey. It’s wonderful to know that you had a great stay with us. We strive to create a home away from home for our guests, and your feedback is truly appreciated.We look forward to welcoming you back on your next visit!Vinaka & Kind Regards,Radini DiniqaAssistant Reservations Manager
Svar från boendet: Dear Guest,Thank you so much for your wonderful review! We are delighted to hear that you liked our rooms clean and tidy and enjoyed light breakfast option with beautiful sea view. Our team takes great pride in providing a memorable experience for our guests.We hope to have the pleasure of welcoming you back soon!Kind Regards,Radini DiniqaAssistant Reservations Manager
Mike-aoxindingzhi| xinjing·you
Rum Deluxe King med havsutsikt
Bodde på juli 2024
Affärsresenärer
77 recension
4.5/5
Utmärkt
Publicerades 24 aug. 2024
算不錯的
性價比比較高
Översätt
Svar från boendet: Bula Vinaka Mike,Thank you so kindly for your comments and rating us so highly. We are truly happy to know that you had a lovely stay with us. Thank you so much for choosing Novotel Suva and we hope to see you back, until then take care.