Best Western Plus Lampasas Inn Suites

I went to this place because I was having out patient surgery. I called the hotel after I booked it and explained this to them. My room was next to the elevator. Noisey with folks coming and going. The bed was hard and the pillows were made into balls making them a mess to deal with. I called the front desk and they said I could not move to another room because they were sold out. Their solution was to give me ear plugs. Very polite but uncaring. They increased my stress and the bed was hard and uncomfortable. Between the noise of people coming and going and the bad bed I got no sleep. I placed this reservation over a month ago. Just being polite to a customer and doing nothing to resolve their issue is rotten customer service. I won't be back, I will tell friends and family about this and I will never recommend this place to anyone. Best Western failed me.

Ask for room service A clean nice hotel. Pretty basic but does have a mini fridge. You have to ask for room service, witch is not disclosed at check in.

Good stay, nice property the water had a funny yellow tinge from the pipes.

This was a surprise we booked about an hour before arrival on *******. Everything was ready as soon as we arrived would definitely visit next time we are through that area. Highly recommended

Everything was pretty good except for the black mold on the shower curtain

The location and parking were perfect. The bed was a bit too firm/hard and the pullout sofa bed was like sleeping on a blanket thrown over springs-very uncomfortable. Breakfast was good.