Lancaster Marriott at Penn Square

Asked front desk if I could pay to have them ship a package home for me. They said they needed a label. Went to the business office and the internet would not connedt to Fed Ex to allow for the printing.

We took a family trip stopping in lancaster to visit the Amish country..this location was close to where we wanted to be easy walking distance to resturants and the Central market.

Regrettably, the most amiable individual encountered was the bellhop, who possessed not only extensive knowledge but also an exceptional level of patience. His exceptional service was truly remarkable. In contrast, the rest of the staff exhibited a mediocre level of friendliness. Whenever I requested a bottle of water, the staff appeared to have an attitude. Furthermore, the room was subpar. The absence of fresh toilet paper and the use of a soiled one indicated a lack of cleanliness. The room was also basic in design. Additionally, the hotel’s restaurants were inaccessible due to the malfunctioning machines, and the provided directions for nearby restaurants were highly inadequate, necessitating self-discovery. Furthermore, a daily parking fee of $15 was imposed for parking approximately four blocks away, which could be a significant inconvenience for individuals with disabilities. In comparison, I have stayed at a much more satisfactory Marriott hotel, which offered a better breakfast for $22 per person. Consequently, I would not recommend returning to this particular location.

Great anniversary trip Great anniversary trip! The pool, the spa & the restaurant almost made it hard to leave the hotel. But the location was fantastic for trying out some great local spots.

Very conventiently located. Nice rooms, bathroom with a difficult to manage shower. The cleaning could be improved. Very nice and attentive staff

Loud music played from the convention till 3 in the morning in which I was not able to sleep. No one to answer the phone or provide customer service for multiple hours. Would have liked to know that an event at the convention center would have loud music to adjust my stay. To pay that money and get no sleep is troubling. Do not plan to stay with Marriot.