CGH Résidences & Spas Orée des Cimes

Family of 4(2 adults, 2 children) 45m2 2 bed. Heated ski room but no ski boot heaters in the lockers means wet ski boots every morning (fine of €400 if you take your boots up to overheated apartment)threadbare carpets, tiny food prep area, marks on the walls broken taps/furniture. Not exactly 4 star accommodation. ‘Reception’ open occasionally and is locked all other times so no access to main building. Block C right next to Grizzly chair lift so ski in/out however this was more luck than judgment for us as we didn’t find out allocation until arrival (Peak Retreats no help at all) No towels provided for ‘spa’, hot tub falling apart with one side not working, loads and loads of stairs! Will not be returning to this accommodation.

Overall, this accommodation was simply not worth returning to, as the cleanliness, amenities, and facilities were just not worth the cost. We arrived early as we were worried about driving in an ongoing storm, and unfortunately missed the wording in our rental agreement about the 5PM check-in. Make sure you spot that if you stay here! We were forced to wait for 6 hours for our room, until just after 5PM, with no recourse. This one is completely our fault though as we missed this stipulation when reserving. We tried calling the day before but were unable to reach a human on the phone (bad sign!). Our room was located far away from the main building (where the spa & reception is), and we had to take a staircase, elevator, and then walk back outside along a never-shoveled, icy path to get to our room once we were parked up there. The room itself had dirty bathrooms and a dirty kitchen sink when we entered. Not marginally dirty - I mean moldy, disgusting looking. The showers were simply packed with mold in all of the tilework. This is a symptom of not cleaning thoroughly, regularly. The shower pressure in one of our two bathrooms was just a trickle, making it unusable. Also, the wi-fi signal was not strong enough to even reach our unit. We were excited to be able to do laundry, but the laundry room was located down an outdoor, 68-step staircase (I counted), and then down a long hill. It was 15 euros per tiny load (for a wash and dry), and we were YELLED at by a receptionist for using incorrect tokens, even though they were the ones provided by them. They were very annoyed and reminded us how ignorant we are for using the incorrect tokens, even though they just gave them to us the day prior. The jacuzzi in the spa is kept at 93deg F. Let me tell you how disappointing it is to return from a long ski day, walk down the outdoor 68-step staircase in your bathing suit, and enter a luke-warm jacuzzi. It should be a criminal offence! Most of the saunas and steam rooms are kept off during the day, and one of the steam rooms smelled like you were entering someone's used gym sneaker. The functinal saunas & steam rooms fill to capacity regularly, which is frustrating considering there are empty ones that could be in use if management cared to turn them on. We picked & chose what to complain to the staff about, as we don't like spending our hard earned vacations complaining and seeking restitution. We had them reclean the bathrooms, and felt everything else was outside of reception's control so didn't bother. The property has a lot of potential: The buildings seem relatively nice, the location on the slopes is superb, and Vallandry/Paradiski is quite special. But the management just doesn't seem interested in running the facility to the standard we were expecting (shoveling paths, utilizing all spa facilities, improving wifi access, cleaning). Despite all of this, we had a fantastic vacation - just not because of where we stayed. Val

We have been regulars at this resort but our December 2022 stay will be the last one. When we arrived on 17 December, the place was not ready: Internet was down, the parking gates were not working, the Jacuzzi and the area where to put your ski material smelt like the worst public toilets, etc. Whilst some problem got sorted by the time we left (the following Saturday), this is not satisfactory especially when you pay 4,000 Euros per week (just for accommodation). At that price you get much better options in Peisey. Moreover, the apartments are outdated and duplex apartments not very functional. We were 6 people and had booked a duplex apartment for 8 people which were told were bigger than what we had last year but, with only one sofa and an individual chair, 5 people (at most) could seat in front of the TV. The 2 bedrooms upstairs were under the roof so little space to move around without hitting your heads. We will not come back especially since the personel did not care about making things better (dishwahsher not working etc.)