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Verifierade recensioner
Läge och interiör4.8
Bekvämligheter4.7
Service4.8
Renlighet4.7
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Gästanvändare
Deluxe-dubbelrum
Bodde på juni 2024
Par
1 recension
5.0/5
Enastående
Publicerades 11 aug. 2024
Just amazing! Wonderful hotel, very kind staffs, nice pool, so comfortable room. Plan to come back to have a relax time as soon as possible.
Översätt
Svar från boendet: Dear Guests,Greetings and thank you for choosing Holiday Inn&Suites LangFang New Chaoyang for your stay. We are deeply honored to be able to provide you with an excellent experience. Your generous five-star review has given our staff immense motivation to continue working hard and serving every guest with dedication. It is our motto to serve every guest wholeheartedly. We look forward to your next visit.Best regards, Guest Relations Manager
Michael & Nici Exploring China and Beyond
Deluxe-dubbelrum
Bodde på maj 2023
Par
63 recension
4.0/5
Mycket bra
Publicerades 11 juni 2023
We booked into the Holiday Inn Suites at "Holiday Inn Langfang", this time around.
Our previous visits to this hotel, were not particularly good, with service "a lack of service", being the primary reason.
Nevertheless, we wanted to try the "Suites" section this time, and also see if things have improved.
Unfortunately, we were yet again inconvenienced at check in.
This is the only hotel, in China, in our experience that seem to not be favourable towards foreign guests.
Bearing in mind that we have visited numerous hotels, and have been living and working here for around four years.
Other than the most unpleasant check in process, our overall stay was fairly good.
The "suite" has a fairly spacious layout, and the rate is relatively affordable.
We were very disappointed to learn that the swimming pool, was not operational (this whilst it's advertised on Trip.com).
We do enjoy the Breakfast at this hotel, in fact, we have breakfast here at least once a week.
Previously, we found that the Dish Name Cards at the Breakfast Buffet, are only in Chinese.
This is still the case, WHY?
As it's an "International Brand", hence we expect a level of English as well.
This can be such a lovely Hotel, if only they would work on improving their service levels.
With that said, we received excellent service from "Allen", whom tried his best to meet our requirements.
(Perhaps, his management, could learn some professional courtesy from him).
There are numerous hotels around, and if this one wishes to remain busy, best they improve their service, especially towards foreign guests.
Översätt
6/20
Svar från boendet: 尊敬的賓客您好:請允許我用中國的文字回覆您的優質點評,看到您的點評首先映入眼簾的是咱們酒店的配套設施餐飲及外觀,擺放的非常的整潔大方,相信您一定是對事物的美觀與否有的極高的造詣在這裏由衷的向您表示致謝,對於您提出的酒店服務讓您體驗感不佳深表歉意,入住流程讓您感受到的緩慢實則是因為所處地區的嚴格的要求,這裏感謝您公平公正的接受了酒店的優點/缺點,並客觀的進行了分析評論,我們也會從中儘可能的做出相應對策,就像您説的我們的國家地大物博,從事酒店行業的人更是數不勝數,不衹是我們酒店的周圍,整個廊坊的酒店就數不勝數,提升服務才是留住客源的最大保障看到您在中國長達四年之久,希望我們的文化能夠更多的感染到您,我們的語言讓您心曠神怡,中國有句古話:有朋自遠方來不亦樂乎,感謝您遠道而來的讚美與批評,我們虛心接受相信未來的新朝陽套房假日酒店一定能夠迎來更多的高品德,高質量外國賓客,感謝您的入住,祝您生活愉快。 -酒店賓客關係經理
meltemirocks
Superior-dubbelrum
Bodde på dec. 2023
Par
21 recension
4.2/5
Mycket bra
Publicerades 13 jan. 2024
We stayed in this hotel for 2 nights and we got an upgrade for free in a wonderful suite! The room had all the amenities, bathtub included. The breakfast was varied and had a good quality
Översätt
Svar från boendet: 尊敬的賓客:您好!感謝您在百忙之中對我們酒店做出點評,非常高興您有一個愉快的入住體驗。我們會繼續努力為您提供更加優質的服務,使您每一次入住都能感受家一樣的温馨與舒適,能為每一位遠道而來的客人提供賓至如歸的温馨服務,也是酒店人不斷地追求!我們真誠期待您再次光臨!
Chanton Lewis
Superiorrum (2 sängar)
Bodde på juni 2023
Familj
1 recension
5.0/5
Enastående
Publicerades 7 juli 2023
My family and I had an amazing stay at the hotel. From the warm greetings and helpfulness at reception until our last day. At first we were not sure that the hotel could provide our special request of a crib in the room, however the hotel staff went out of their way to accommodate us. Grace the manager assigned to us, was able to arrange a crib and bathtub as requested, and helped with things that really made our stay as comfortable and enjoyable as possible. We had a very good, clean and spacious room and were able to cool off at the pool. We will definitely stay here again. Thanks to all the staff that gave us a very pleasant stay.
Översätt
Svar från boendet: Dear guestThank you for staying at Holiday Inn&Suites New Chaoyang.We will share this feedback with the Team to encourage repetition and encourage improvements to our service standards.
Jurka
Deluxe-dubbelrum
Bodde på maj 2023
Par
3 recension
4.7/5
Otroligt
Publicerades 24 juni 2023
Good coffee at the breakfast, check-in took ages, the room was perfect.
Översätt
Svar från boendet: Dear guest: Thank you very much for sharing your stay experience with us. We are sorry for not meeting your expectations. Please accept our sincere apologies. Thank you very much for your understanding and cooperation, we will continue to work hard and constantly improve the service standards, looking forward to your next visit. - Hotel Guest Services Manager
Brendanlhy
Deluxe-dubbelrum
Bodde på juli 2024
Affärsresenärer
46 recension
4.0/5
Mycket bra
Publicerades 16 aug. 2024
Great place.
Översätt
Svar från boendet: 尊敬的賓客您好,特別感謝您下榻新朝陽套房假日酒店,同時也感激您百忙之中與我們分享您的入住體驗, 沒能得到您的五分好評我們深表致歉,入住期間如遇任何問題,歡迎您隨時聯繫酒店值班經理為您解決,期待您的再次光臨-賓客服務關係經理
yauhome
Superior-dubbelrum
Bodde på sep. 2023
Affärsresenärer
74 recension
5.0/5
Enastående
Publicerades 22 okt. 2023
very nice and friendly hotel
Översätt
Svar från boendet: Dear Guest: Thank You For Your Trust In Choosing Holiday Inn & Suites Langfang New Chao Yang .We Are Especially Touched That You Took The Time To Share Your Stay Experience With Us. We Look Forward To Your Next Visit.
Thomas LP
Superior-dubbelrum
Bodde på okt. 2023
Affärsresenärer
31 recension
5.0/5
Enastående
Publicerades 16 nov. 2023
Good for business trip
Översätt
Svar från boendet: 尊敬的賓客:感謝您的信賴選擇了新朝陽套房假日酒店,酒店能夠為您提供一次優質的入住體驗,深表榮幸,是您慷慨大方的五星好評給予了我們員工無限的動力,努力服務,用心接待每一位到店客人是我們服務的宗旨,期待您再次光臨酒店,-酒店賓客關係經理