Mercure Langkawi Pantai Cenang

Mercure Langkawi Pantai Cenang recensioner

Mercure Langkawi Pantai Cenang

Lot 2500, Jalan Pantai Cenang, Mukim, Langkawi, Kedah, 07000, MalaysiaVisa hotellinformation
Mercure Langkawi Pantai Cenang
Mercure Langkawi Pantai CenangMercure Langkawi Pantai CenangMercure Langkawi Pantai Cenang
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Gästrecensioner

8.8/10
Mycket bra
452 recension
Verifierade recensioner
Läge och interiör9.1
Bekvämligheter8.6
Service8.7
Renlighet8.9
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Alla recensioner(452)
Positiva recensioner(432)
Recensioner med foton/video(182)
Nära stranden(81)
Utmärkt pool(51)
Praktiskt för shopping(36)
Utmärkt mat(24)
Utmärkt strand(23)
Stora rum(23)
Utmärkt för affärsresor(21)
Vänlig personal i receptionen(11)
Negativa recensioner(20)
Sir Akid
Superior rum med 1 dubbelsäng, utsikt över havet
Bodde på mars 2025
Par
1 recension
10.0/10
Enastående
Publicerades 4 maj 2025
I recently stayed at Mercure Hotel Langkawi for 3 days and 2 nights, and once again, it was a fantastic experience! This is my second time staying here, and it’s always my first choice whenever I visit Langkawi. The room amenities, environment, and overall condition of the hotel were superb. Everything was clean, comfortable, and well-maintained, making my stay truly relaxing. One area of improvement would be the check-in process, as I had to wait until 4:30 PM for my room to be ready. However, the staff were very apologetic and handled the situation professionally. As a kind gesture, they offered me a room upgrade, which I truly appreciated. It definitely made up for the delay and even got me more excited about my stay. Well done, Mercure Hotel! Your service and hospitality continue to impress me. I will definitely recommend this hotel to others and look forward to staying again in the future.
Översätt
Svar från boendet: Dear Sir Akid,Thank you so much for sharing your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us for the second time and that you found our room amenities, environment, and overall condition to be up to your expectations.We truly appreciate your understanding regarding the check-in delay and are pleased that our team could make it right by offering a room upgrade. Your kind words regarding our service and hospitality mean a lot to us, and we will certainly pass on your compliments to the staff.We're so happy to hear you will recommend Mercure Hotel Langkawi to others, and we can’t wait to welcome you back on your next visit. Thank you again for your loyalty, and we look forward to having the pleasure of hosting you again soon!Sincerely,Hidayah SoberiGuest Experience Executive
Livetotravel
Superior rum med 2 enkelsängar vid poolen
Bodde på mars 2025
Res med vänner
10 recension
9.0/10
Utmärkt
Publicerades 22 apr. 2025
The rooms are clean and the staff are very friendly and helpful. Unfortunately the breakfast is not that great. They have the varieties but the taste of the food is mediocre. Could be better!
Översätt
Svar från boendet: Dear Livetotravel,Thank you for your review and for highlighting the cleanliness of our rooms and the friendliness of our team — it’s always encouraging to hear such positive feedback.We’re sorry to hear that the breakfast did not meet your expectations. While we’re glad you appreciated the variety, we take your comments about the taste seriously and will share them with our culinary team to explore ways to improve the overall quality and flavor.Your feedback is truly valuable to us, and we hope to have the chance to welcome you back for an even better experience next time.Sincerely,Hidayah SoberiGuest Experience Executive
Anzhelika
Superior-rum i kingsize
Bodde på mars 2025
Par
4 recension
10.0/10
Enastående
Publicerades 1 maj 2025
Convenient location, clean and beautiful room, there is a pool and sun beds, friendly staff.
Översätt
Svar från boendet: Dear Anzhelika,We very much appreciate your comments regarding your stay at the Mercure Langkawi Pantai Cenang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hidayah SoberiGuest Experience Executive
boon kheng lim
Superior rum med 1 dubbelsäng, utsikt över havet
Bodde på feb. 2025
Affärsresenärer
5 recension
10.0/10
Enastående
Publicerades 12 mars 2025
Awesome location. Near to beach, cafe, and Cenang Mall. Hotel gave complimentary drinks. Repeated stays here while traveling for business.
Översätt
Svar från boendet: Dear boon kheng lim,We very much appreciate your comments regarding your stay at the Mercure Langkawi Pantai Cenang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hidayah SoberiGuest Experience Executive
BDS234
Superior rum med 2 enkelsängar, havsutsikt
Bodde på jan. 2025
Par
1 recension
9.0/10
Utmärkt
Publicerades 15 feb. 2025
A perfectly situated hotel very close to the beach and restaurants/cafes. The rooms are spacious and the pool & bar area are very nice. The pool is a good size and there are a decent amount of sun loungers but you have to get up very early to secure one in the morning. We managed to get one in the afternoons pretty easily. Overall a great choice if you are staying in Pentai Cenang area and dare I say the only choice.
Översätt
Svar från boendet: Dear valued guest,Thank you so much for your wonderful review! We're thrilled to hear you enjoyed our prime location near the beach and local restaurants/cafes. It’s great to know that you found the rooms spacious and the pool and bar area to your liking. We also appreciate your feedback about the sun loungers, and we’ll keep that in mind to improve the experience for all our guests. It was a pleasure having you stay with us, and we truly hope to welcome you back next time you’re in the Pantai Cenang area!Safe travels!Sincerely,Hidayah SoberiGuest Experience Executive
Chibichibi
Rum Superior med 2 enkelsängar
Bodde på feb. 2025
Res med vänner
2 recension
10.0/10
Enastående
Publicerades 23 mars 2025
Great experience from the car park, service, room and etc. will come again
Översätt
Svar från boendet: Dear Chibichibi,Thank you for your wonderful review! We’re so glad to hear that you had a great experience from the moment you arrived, including the car park, service, and your room. It’s always our goal to provide a seamless and enjoyable stay, and we’re thrilled we met your expectations.We look forward to welcoming you back again soon!Sincerely,Hidayah SoberiGuest Experience Executive
Anonym användare
Superior rum med 2 enkelsängar vid poolen
Bodde på jan. 2025
Familj
6 recension
9.5/10
Otroligt
Publicerades 7 feb. 2025
Good room, shower, food, breakfast, location,. Next of italian restaurants Red Tomato and Mafioso
Översätt
Svar från boendet: Dear valued guest,Thank you for your great review! We’re so glad to hear you enjoyed the room, shower, food, breakfast, and our location. It’s wonderful that you were able to explore the nearby Italian restaurants as well. We hope to welcome you back for another fantastic stay soon!Best regards,Hidayah Soberi Guest Experience Executive
Alex Csy
Superior-rum i kingsize
Bodde på jan. 2025
Familj
5 recension
10.0/10
Enastående
Publicerades 14 feb. 2025
Superb stay, friendly staff, amazing location. Great view of the pool at the lobby too.
Översätt
Svar från boendet: Dear Alex,Thank you for the fantastic review! We're so glad to hear you had a superb stay and enjoyed our friendly staff and amazing location. It's great to know you loved the view of the pool from the lobby as well! We truly appreciate your kind words and hope to welcome you back for another memorable stay in the future.Best regards,Hidayah SoberiGuest Experience Executive
Lid Hass
Deluxe rum med 1 dubbelsäng och 1 enkelsäng
Bodde på dec. 2024
Res med vänner
4 recension
10.0/10
Enastående
Publicerades 21 jan. 2025
Near to e beach.. 3mins walk.. the good thing if you are driving, there is an allocated carpark beside e hotel.. so u dont haf to tink where to park your car!! Very convenient location, just behing cenang mall.
Översätt
Svar från boendet: Dear Lid Hass,We very much appreciate your comments regarding your stay at the Mercure Langkawi Pantai Cenang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hidayah SoberiGuest Experience Executive
Gästanvändare
Superior-rum i kingsize
Bodde på nov. 2024
Familj
3 recension
8.5/10
Mycket bra
Publicerades 27 dec. 2024
Friendly staffs. However, towels are old and torn. Should not ask customers to put towels to be cleaned on the floor.
Översätt
Svar från boendet: Dear valued guest,Thank you for sharing your feedback with us. We're happy to hear that you found our staff friendly and welcoming. However, we sincerely apologize for the condition of the towels and for any inconvenience this may have caused. We take your concerns seriously and will make sure to address the issue with our housekeeping team to ensure the towels are replaced as needed.Regarding the towel policy, we will review our procedures to ensure they align with guest expectations and comfort. We truly appreciate your valuable input and hope to have the opportunity to welcome you back for an improved experience.Sincerely,Hidayah SoberiGuest Experience Executive
Gästanvändare
Superior-rum i kingsize
Bodde på apr. 2025
Bokat för andra
1 recension
10.0/10
Enastående
Publicerades 5 maj 2025
This hotel is very clean, and the staff are friendly and welcoming. The location is convenient, the rooms are comfortable, and the facilities are well-equipped. Great value for money. Highly recommended!! Our will choose this Mercure Hotel again next time.🤩🥰
Översätt
Svar från boendet: Dear Guest,Thank you so much for your glowing review! We’re absolutely delighted to hear that you had such a fantastic stay with us. It’s wonderful to know that you enjoyed the cleanliness of the hotel, the friendliness of our staff, and the comfort and convenience of our rooms and facilities.We’re especially grateful for your kind words about the value for money and your recommendation; it means the world to us! We’re honored to be your choice for future visits to Langkawi, and we can’t wait to welcome you back for another memorable stay.Sincerely,Hidayah SoberiGuest Experience Executive
Anonym användare
Rum Superior med 2 enkelsängar
Bodde på mars 2025
Annat
2 recension
6.0/10
Publicerades 30 apr. 2025
Rooms smelt mouldy, fridge did not work properly, check in was at 3pm our room wasn't ready until 4pm , coffee machine at breakfast was not working.
Översätt
Svar från boendet: Dear Guest,Thank you for taking the time to share your feedback.We sincerely apologize for the inconvenience you experienced during your stay, particularly with the room condition, delayed check-in, and the breakfast service. This is not the level of service we aim to provide, and we understand how frustrating it must have been.Please be assured that we are addressing the maintenance issues you mentioned, including the fridge and coffee machine, with the relevant departments. Regarding the delayed check-in, we will review our procedures to ensure rooms are ready promptly for future guests.We truly value your feedback as it helps us improve, and we hope you will consider giving us another opportunity to serve you better.Warm regards,Hidayah SoberiGuest Experience Executive
Anonym användare
Superior Rum med 1 dubbelsäng, vid poolkanten
Bodde på feb. 2025
Par
2 recension
8.5/10
Mycket bra
Publicerades 23 mars 2025
Overall is ok.
Översätt
Svar från boendet: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hidayah SoberiGuest Experience Executive
Kisaac
Superior-rum i kingsize
Bodde på mars 2025
Affärsresenärer
15 recension
8.0/10
Mycket bra
Publicerades 18 apr. 2025
excellent location, room cleanliness need improvement as housekeeping clean room only in evening + aircond is not cooling under the hot weather.
Översätt
Svar från boendet: Dear Kisaac,Thank you for sharing your feedback with us. We're glad to hear you appreciated our excellent location — it's always wonderful to know when guests enjoy the convenience of being close to everything.We do, however, sincerely apologize for the inconvenience caused by the timing of housekeeping and the air conditioning issue. Your comments are very important, and we’ve shared them with the relevant teams to ensure improvements are made. Guest comfort is our top priority, and we’ll be working to address these concerns promptly.We hope to have the opportunity to welcome you back for a more seamless and comfortable experience.Sincerely,Hidayah SoberiGuest Experience Executive
Bear 1
Superior-rum i kingsize
Bodde på mars 2025
Affärsresenärer
18 recension
10.0/10
Enastående
Publicerades 18 apr. 2025
Location wise is very great, walking distance to Chenang beach. Room wise quite spacious. I love they have vegetarian session for breakfast. They serve local, western & chinese cuisine.
Översätt
Svar från boendet: Dear Guest,Thank you for your lovely review! We're thrilled to hear that you enjoyed our great location, just a short walk to Chenang Beach, and that you found the room spacious and comfortable.We're also glad to hear you appreciated our vegetarian breakfast options and the variety of local, western, and Chinese cuisine we offer. It's always wonderful to know our guests enjoy the dining experience we provide!We look forward to welcoming you back soon for another fantastic stay!Sincerely,Hidayah SoberiGuest Experience Executive