Frangipani Langkawi Resort

This was a mix bag for me. Considering the price I paid, it was not on par with other hotels in the same league. The location, however, is the hotels winning point. Other than that, we experienced a few issues. Firstly, unless you have Netflix, the TV is useless. The hotel is old and dated. I was stuck in the hotel. The breakfast options are quite limited. I cannot fault the staff, they were efficient and tried their best. The pools were clean and my kids enjoyed it

We spent 4 days in this hotel with my daughter.   It's a descent hotel for the money. The location is very good, on the first line by the sea.  There are two swimming pools, but they are rarely used. The area is clean and green. There are many broken umbrellas and sun loungers. This is not well maintained. The rooms are old and worn out, and there are constant problems with keys and air conditioning.  But, again, for the money, it's a decent hotel.  Not all rooms have phones. They don't tell you how to contact the reception. You have to figure out that there's a WhatsApp number somewhere to contact the reception. They don't mention it during check-in.  The reception staff was very disappointing. You have to write and remind them several times before they start doing anything.  There was a very unpleasant moment: it was a child's birthday, we asked the reception if they could arrange a cake. They said no, but shared the contacts of the store where you can buy. We bought a cake, brought it to the hotel, asked to put it in the refrigerator, as it wax very hot outside. It was said several times that they need to put it in the refrigerator, otherwise the cake would start to melt. They agreed. After two hours we took the cake that had leaked, which no one put in the refrigerator. In addition, the reception staff forbade us to eat the cake in the hotel restaurant, and sent us to the hut on the beach without lighting, plates and forks. And this is taking into account the fact that we were going to have dinner in the restaurant anyway. Disgusting service, isn't it? Thanks a lot  to the restaurant staff, who still agreed to accommodate us, helped us, and even played the song Happy Birthday.  The restaurant staff were wonderful, welcoming, very attentive both at breakfast and dinner, and helpful with other issues that were not even related to their job. This is the only service in the hotel that deserves a five-star rating. Many thanks to them

The true eco resort with great views and facilities. Just loved it ❤️❤️❤️