Pelangi Beach Resort & Spa, Langkawi

I had a really disappointing experience at your hotel, and I feel compelled to share my grievances regarding the front desk service. Firstly, I needed a razor, which should have been a simple request. However, when I called the front desk, they just hung up on me. I had to make three calls and was eventually transferred to housekeeping before the razor was delivered. It was incredibly frustrating. Later, I asked the front desk to collect the room service tray from our balcony because we have a lot of small animals, and I was concerned about them getting into the food. The front desk promised to take care of it but never showed up. The next morning, I called four times, and each time the front desk staff assured me that someone would come, but no one ever did. As a result, the birds got into the food and made a mess all over the balcony. To make matters worse, the water in the shower was dirty and yellow. When the room was cleaned, they forgot to replace one of the bath towels and didn't put out any slippers. To top it all off, the bed sheets were changed twice, but both times they were dirty. It was really disappointing and unacceptable. I expected a much higher level of service from your hotel.

Excellent stay at Pelangi beach resort, newly refurbished family room and new horizon pool..only downside was the beach not as before due to erosion.

Absolutely amazing hotel and staff are the nicest I have ever come across!!! They can’t do enough for you. The reception staff also very helpful and everyone was super friendly. Best location surrounded by restaurants all across the strip and very lively although once at the hotel you have your tranquility of the beach which is amazing. Thank you so much to all the staff