Gästanvändare
29 juni 2023
Housekeeping is poor. You have to request housekeeping or it doesn't get done. We requested housekeeping before leaving for the day. We had booked 4 rooms for four nights. Housekeeping made our bed, but no one elses. The wet towels were still in the bath tub uopn our return and coffee hadn't been replaced. The next morning, I expalined FULLY what housekeeping needed to be done. This time our romm had its bed made, the dirty dishes taken away and not replaced, but at least the towels were replaced. The toilet in the girls room was plugged and reported to the nightshift front desk staff who committed to have maintenance repair in the morning. When we left in the morning, they reminded front desk about fixing toilet. Upon our return that evening, no one had fixed the toilet. Front desk staff said they didn't have maintenance on, so it'll have to wait for morning. I called down to say this wasn't satisfactory as there were three girls in the room and what happens if they need to go to the bathroom at night? (The hotel was full of young people and we didn't want the girls to be roaming to one of our other rooms late at night to use another room.) Front desk said they'd look into it. Looking into it meant delivering a plunger to a 14 yr old girl and leaving. By the time I got to the hotel, the girld had been able to plunge the toilet and have it working again. We have been coming to this hotel for about 4 years now. It's very convenient to Thunderbird park, but the staff seem rudderless and unable to solve what I expect to be routine problems. I wouldn't recommend this hotel to people anymore.
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