Red Roof Inn Lansing East - MSU

*Full Disclosure* we never made it there, but we couldn't write a review without checking those off. However something weird was going on. We submitted for a cancellation the day off as we were stuck in Canada. We sent in an appeal to cancel in hopes to get some money back. Trip.com called us and said the hotel won't consider it as we apparently already "checked in" which was physically impossible. I called them myself and told them I'm not there and noone else knows about the reservation, so it's impossible. The lady said there's nothing she can do, and that I'd have to call back the next day and speak to the manager. The only other people who had my booking information, and knew we were requesting to cancel and would not be there, was the hotel. Whoever checked in would have needed that information. As well they would have been unable to provide identification unless they coincidentally had the same name as me. You'd think if you told a hotel someone potentially checked in with false ID they'd be concerned, and not say "call back after they've already stayed a night". Draw your own concusions from what kind of establishment this is.

This place sucks

房間設施有點老舊，但是勝在還算乾淨。房間隔音有點差，而且房間居然沒有吹風機，這點對女士不太友好。周圍環境優美、安靜。服務員熱情。

房間有的在一樓有的在二樓，隔音一般。停車場寬敞、免費，酒店所處位置較為安靜。適合追求性價比的人羣入住。

Staff was rude, water at sink had no cold water, no lights above sink till second day, no outside lighting the second day. I would not recommend.

Booked 2 rooms. Arrived at 6pm after a 9 hour trip (check in started at 3pm. Gave me adjoining rooms (that was great as I didn't request it.) Unfortunately 1 room hadn't been cleaned yet. Did give me another room but it was 9 rooms down the hall. Very in convenient location as everything,is good, shopping, activities are at least 5 miles away. Did find a live cockroach the morning after we arrived. I would not recommend staying here.