Lanzhou Xindeli Hotel

A very nice place to stay and very kind hosts!

Only good thing about this place is the location. Remaining everything rest in peace. unclean/ dirty rooms. The buffet breakfast they offer is worth nothing. I booked two double deluxe rooms for 2 nights. They could only give me one family double deluxe room. The other rooms was small and the first set of rooms that they offered didn't even have bedroom chairs. TV did not work. at first there was no water in shower and no hot water in the basin taps. They fixed it later on. Trip.com however, helped me and compensated me, however, they even couldn't get me the big 35sq.m room as promised for one night. could have said if the room was clean, tidy and maintained. There were a broken metal plate which was itself a safety hazard (Picture shared) for the children. There was no bathroom scale available as wrongly mentioned in the room amenities mentioned.

首先是服務很讓人不滿，前台一個女的從辦理入住直至離開全程不會看着你的臉説話，更別説見到你先問聲您好！辦完入住要收100按金，我問了句我房間在8樓嗎？接過半天等了一句音拉的很長嗯～～～其次進去房間真不敢相信我居然是三星級的設施。衞生間乾濕不分離。設施陳舊，整個房間就亮着兩個燈，其他都不亮！最讓人受不了客房下面居然有KTV，一整晚都沒休息好！

服務態度良好，停車方便，衞生情況還行，設施設備稍微有點問題，淋裕水温老是不穩定，忽冷忽熱，星級酒店🏨🏨🏨🏨🏨🏨

好歹是個三星級賓館，樓層服務員的服務態度極其惡劣，和他要三雙拖鞋，給我説標配都是兩雙，現在所有的酒店都是房間裏面不配備東西，你可以去前台看，前台都有寫的，我説難道客人跟你們要你們也不給嗎？，他説要了肯定給呀，我説那我這不是來和你要嗎？我也是做酒店的我能不清楚配還是不配嗎？ 還有我剛進房間門的時候，服務員的衣服就一直在門把手上掛着，他來回過去了兩遍都沒有把衣服拿走，我進房間關上門兩個小時了我出去衣服還在掛着，服務員是怕客人冷所以把衣服掛門上讓客人穿的嗎？ 還有一次性拖鞋裡面有蟲子我都還沒拆封呢。 乾的服務行業，服務態度極其惡劣，難道都不培訓自己的員工嗎？

真的很差勁，要不是不點一星點評不了，我連一顆星都不想給！！平常也覺得就算了，今天考試前都要寫在便簽裏記得要吐槽。 1.進去大門第一次開的房間都沒有確認有沒有打掃，拖鞋放在門口，進去煙灰缸都沒收拾，被子是掀開的，要不是上去立馬選擇下來前台，沒打掃的房間都不給換，聽意思是但凡我動了一下被子，我就不能換。 2.房子剛裝修完的味道，雖然甲醛無色無味，但是其他氣味非常刺鼻，我第二天一整天都暈。 3.在明知道有人住的情況下，在休息時間説是在修門鈴，一直按按按，影響人正常睡眠。平常也就算了，正是考試的時候，中午根本沒有睡着覺。 4.按金收了一百塊，屋裡一瓶礦泉水都沒有。