Hilton Lanzhou City Center recensioner

Location is good, staff friendly and able to speak English, very helpful and nice. The room was decently decorated however there were a few inconveniences you would not expect from Hilton. Curtains were missing, noticed too late, in the morning the light was so bright through the sheer, my sleep was disturbed. The room was extremely hot (27 degrees celsius) while the ac was working it still felt too hot. The mattresses felt somewhat different from other Hilton hotels. I struggled falling asleep and kept waking up throughout the night. The internet speed is locked behind a Hilton membership (2025, having wifi locked behind membership is insane) The bathtub didn’t have any toiletries nearby, if you want to take a bath and wash yourself you will have to get out of the bathtub and reach for the shower gel or whatever else you need or bring your toiletries with you and put them next to the bathtub before getting in. The view was nice however the sofa in front of the big windows with the city view had stains and dark spots on it making it a bit uncomfortable to sit on it for too long.

I booked the weekend and enjoyed myself very much.It's one of the best hotels in China 😊😊

I recently had the pleasure of staying at the Hilton hotel, it truly exceeded all expectations in terms of customer service and facilities. From the moment I walked through the door, I was greeted with warm smiles and attentiveness. What made my experience even more remarkable was the fact that they graciously upgraded my room without any additional charges, providing me with a breathtaking view and a sense of luxury. The hotel's facilities were exceptional, offering a diverse range of amenities such as a well-equipped fitness center, rejuvenating spa, and a stunning pool. However, what truly stood out for me was the captivating live music that filled the hotel. The talented musicians created a vibrant and unforgettable atmosphere, adding an extra touch of charm to my stay. All in all, this hotel's exceptional customer service and outstanding facilities made my experience truly unforgettable.

i've stayed here a few times already. as usual it was a good stay. the staff are all warm, welcoming and friendly with a good understanding of English. such as Nicole who assisted me in changing rooms and even though i was with a chinese speaker she still actively spoke English to keep me in the clear. As well as the young lady who checked me in (Debby or Deborah, i'm really sorry i can't recall her name i was very tired) who was really warm and welcoming. so the main question would i stay again. yes should you stay here? yes

Very happy with my stay. The reception is not located on the ground floor but staff make it very easy for you to find the elevators. The room was very clean and well maintained. All facets of the suite worked very well. The “Executive Lounge” is located in the lobby and contains a fair selection of Whiskeys and Wines. This was my first time staying in a Hilton, this hotel has now set a bar for my hotel experience.

all good place near colleague , traffic more convenient to train station

The A/C in the room doesn’t work at all. So hot and barely can sleep during night. The customer service from the duty manager Tom is great as he extend service recovery immediately.

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Very good

The hotel was very welcoming and staff were very helpful and we were never let down by they’re suggestions or help! Sarah was very helpful from the start and until we left despite having a day off! Very much appreciated and will definitely book in the future when we come back to Lanzhou! Thanks!

This hotel stay was excellent, try the bar with a good selection of cocktails and whiskey

Very nice very new hotel. Great view from the lobby and the bar. Also the rooms have a great view. Very clean and very nice and supporting staff. Also the pool has a decent size to swim!

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