Crown Regency Suites Mactan

Terrible, they give you a room but they never cleaned it well. Definitely, I'm not coming back to that hotel. Pictures show a hair in the drainer, and they forget the trash in the cabinet under the sink, and it was smelling.

The property is really really old. The lobby was not welcoming at all. We arrived from a long trip and asked me to wait because the receptionist told me it was a last-minute reservation. I already showed her that my booking was already paid and showed her the Condimation email I have, despite all she still asked me to wait. I gave her 2k deposit for the room already and still asked me to wait since she said its not in her system yet. I told her to kindly give me the room while waiting cause I'm really tired with all the proof I showed her she still thinking. After a few minutes she decided to give me the room and told me whatever happens she will just go up to my room and of course I said ok cause I know I already paid. The room I booked was the suite with a kitchen and leaving room. Kitchen with no cooking equipment not even a plate or a spoon or a drinking glass. The couch smells like dust. Beddings was already discolored its gray in colour instead of white. Breakfast was not good at all. Don't take breakfast at the hotel just order from grab it will be cheaper. No transfer going to the airport. They told me its only upon availability and it is chargeable. Maybe I expected too much from this hotel but there’s lot of near by hotels that will offer free transport and good breakfast. Goldberry almost same price or cheaper but a lot better.

Staff are good

Rented a villa, got lit up by the electricity being wired backwards in 75%+ of the outlets. (Villa 27?) Staff was awesome. Place is a bit dated and needs to be modernized. Pool is okay but needs work. Breakfast was cooked to order and was great. Room service was excellent and portions were large. Seems no one visits here in the rainy season and that's a shame.

Room was very spacious but you can notice that the room amenities are a little bit outdated. The kettle we had in our room was not functioning properly that we had to ask for a replacement. However, location is great for the price point.

Not the best location, but great staff and nice swimming pool 😃 Would stay again, but be selective about rooms, as you might get some ants in your pants!