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Verifierade recensioner
Läge och interiör4.3
Bekvämligheter4.5
Service4.6
Renlighet4.6
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Table_for_3
Deluxerum med trädgårdsutsikt
Bodde på dec. 2024
Familj
1 recension
4.0/5
Mycket bra
Publicerades 26 jan. 2025
We just returned home from Crimson Resort and Spa Mactan. It was our first time in Cebu. It was a short but great trip.
The highlights:
Accommodations: We chose Crimson because we frequent high-rise hotels when traveling and decided this time we wanted a villa/bungalow type of room. No hallways and no elevators. Crimson checked those boxes. They also accommodated our requests for a king bed and first floor room.
Activities and amenities: Our daughter loved Crimzone and the children’s pool. It was hard to get her to leave. The Saturday foam party was fun and the pool staff were engaging. My wife and I both availed the spa and wow, we can see why they won an award for Best Value in Asia. The price was affordable while the quality of service was top-notch.
Food: The buffet breakfast was good and had a lot of variety. My favorite item was the fruit and veggie smoothies. Who knew bakchoy and mango blend well together? But it was the attentive staff that really made breakfast a great experience. We tried the 24-hour room service and I swear the chicken club sandwich was one of the best I’ve had in my entire life 5/5!
The lowlights:
Here are some reasons why we are not giving Crimson an excellent review.
1. Overpriced/low quality food in Saffron during ala carte dinner. Our first night we arrived in the evening and were hungry. For two people (our daughter is a toddler) we paid over 5000php for an appetizer, 3 entrees, one beer and one bottle of water. Honestly, the price would be ok for this amount of food if the quality was better. I would suggest Aka or Enye for higher quality food although we didn’t try either. Saffron was empty that night and we found out why.
2. Distance to places/sites. Crimson is quite far for shopping or eating at other restaurants. We hired a private car for 3 hours and was only able to visit two sites and one pasalubong store. Luckily it was only moderate traffic on that Saturday. 2500php for a sedan for 3 hours was reasonable.
3. The gift shop is waaaay overpriced. 950php for a small tube of sunblock seemed very high even at a resort. We also wanted some souvenirs, but there wasn’t much variety at all.
4. Our room needed some TLC. The paint in the nice tub was chipping, the caulking in the showers could use a refresh and there was a huge ipis (roach) in the closet. Luckily we spent most of the time outside the room.
5. No floaties or life vests for toddlers to use, even for rental. Despite having almost everything else, this would have been a nice touch.
6. We came to Cebu for mangoes and lechon, but Crimson didn’t offer these items and again, because of distance, it would have been nice to have some at the hotel.
The bottom line:
We enjoyed our stay and would definitely recommend it to others, however we would give them our full review so they are aware of the pros and cons.
Thank you to the wonderful staff that made up for the minor issues we encountered!
Översätt
6/10
Svar från boendet: Dear Valued Guest,Thank you for choosing Crimson Resort and Spa Mactan for your first visit to Cebu and for taking the time to share such a detailed and thoughtful review. We are delighted to hear that you and your family had a memorable stay and that our accommodations, amenities, and service met your expectations.We are especially pleased that your daughter enjoyed Crimzone and the children’s pool, and that the Saturday foam party and our engaging pool staff added to your experience. It is also wonderful to know that our award-winning spa left a lasting impression, and we truly appreciate your kind words about the attentive breakfast staff and the quality of our smoothies and 24-hour room service. Your praise will be shared with the team, as it serves as motivation to continue providing top-notch service.We sincerely regret that some aspects of your stay fell short of expectations. Your feedback regarding the Saffron à la carte dinner, room condition, and gift shop pricing has been noted, and we will share these concerns with the relevant teams to ensure improvements. Additionally, we acknowledge your concerns about the resort’s distance to other locations, the availability of floaties/life vests for toddlers, and the absence of local delicacies such as mangoes and lechon. We truly appreciate your insights, and your suggestions will be carefully considered as we work on enhancing our guest experience.Despite these minor setbacks, we are thrilled that you would still recommend us to others, and we are grateful for your recognition of our wonderful staff who helped make your stay special. It was our pleasure hosting you, and we sincerely hope to welcome you and your family back in the future for an even more seamless and enjoyable experience.Best regards,Sheilla Mae ImbongGuest Service Manager
Pedro Ferrão
Deluxerum med trädgårdsutsikt
Bodde på dec. 2024
Familj
2 recension
4.7/5
Otroligt
Publicerades 3 feb. 2025
Very good hotel with many facilities for family holidays and with young children, good breakfast and several high quality food options.
Översätt
Svar från boendet: Dear Mr. Ferrão ,On behalf of Crimson Resort and Spa Mactan, I would like to extend our heartfelt thanks for choosing to stay with us during your recent visit.It was a pleasure having you as our guest, and we are delighted to hear that you had a great stay. Our team strives to provide exceptional service and create a comfortable and enjoyable environment for all our guests, and your positive experience is a testament to their hard work and dedication.Your kind words and feedback mean a lot to us. We are always eager to improve and enhance our services, and hearing about your satisfaction encourages us to continue our efforts.Should your travels bring you back to Cebu, we would be honored to welcome you again. Please do not hesitate to contact us directly for any future reservations or special requests.Thank you once again for your patronage. We look forward to the opportunity of serving you in the future.Warm regards,Sheilla Mae ImbongGuest Service Manager
Felix
Deluxerum med trädgårdsutsikt
Bodde på dec. 2024
Par
11 recension
4.7/5
Otroligt
Publicerades 31 jan. 2025
Great service, great location and very friendly staff. By far the best breakfast buffet I saw in a long time, with fresh sourdough bread, an egg-station and a lot of perfect pastry! 🥐
The rooms are small personal houses which are very comfy!
Översätt
Svar från boendet: Dear Mr.Felix ,On behalf of Crimson Resort and Spa Mactan, I would like to extend our heartfelt thanks for choosing to stay with us during your recent visit.It was a pleasure having you as our guest, and we are delighted to hear that you had a great stay. Our team strives to provide exceptional service and create a comfortable and enjoyable environment for all our guests, and your positive experience is a testament to their hard work and dedication.Your kind words and feedback mean a lot to us. We are always eager to improve and enhance our services, and hearing about your satisfaction encourages us to continue our efforts.Should your travels bring you back to Cebu, we would be honored to welcome you again. Please do not hesitate to contact us directly for any future reservations or special requests.Thank you once again for your patronage. We look forward to the opportunity of serving you in the future.Warm regards,Sheilla Mae ImbongGuest Service Manager
Gästanvändare
Deluxerum med trädgårdsutsikt
Bodde på dec. 2024
Par
1 recension
5.0/5
Enastående
Publicerades 7 jan. 2025
Had a perfect stay, everything is excellent: great rooms, great property, great services, great breakfast.
Översätt
Svar från boendet: Dear Valued Guest, Thank you for sending us a review of your most recent stay. It is through your feedback and comments that we get to improve not only our facilities but our services as well. We are glad to know that you had a great experience staying with us. This is indeed what we take pride on, is ensuring that our guests feel our warm and genuine service from the heart. We will also ensure that my team is informed of your kind words. This is indeed embodies the kind of service we continuously aim to provide. Your comments with regards to your stay will also be our daily motivation to ensuring quality of service is always top priority. Again we thank you for taking the time to send us this review and we look forward to welcoming you again soon. Best Regards,Sheilla Mae ImbongGuest Service Manager
Klrwhale
Deluxerum med trädgårdsutsikt
Bodde på nov. 2024
Par
17 recension
4.0/5
Mycket bra
Publicerades 1 feb. 2025
Beautiful hotel, friendly and welcoming staff and great service. The food was delicious and the breakfast buffet in the morning had many options.
Översätt
6/10
Svar från boendet: Dear Klrwhale ,On behalf of Crimson Resort and Spa Mactan, I would like to extend our heartfelt thanks for choosing to stay with us during your recent visit.It was a pleasure having you as our guest, and we are delighted to hear that you had a great stay. Our team strives to provide exceptional service and create a comfortable and enjoyable environment for all our guests, and your positive experience is a testament to their hard work and dedication.Your kind words and feedback mean a lot to us. We are always eager to improve and enhance our services, and hearing about your satisfaction encourages us to continue our efforts.Should your travels bring you back to Cebu, we would be honored to welcome you again. Please do not hesitate to contact us directly for any future reservations or special requests.Thank you once again for your patronage. We look forward to the opportunity of serving you in the future.Warm regards,Sheilla Mae ImbongGuest Service Manager
Manilyn Vallarta
Deluxerum
Bodde på aug. 2024
Familj
2 recension
4.5/5
Utmärkt
Publicerades 28 okt. 2024
We love this place, the staff is friendly and we requested a buggy to send us to one of their restaurant on a heavy rainy night from our villa
The buggy guy didn’t make a fuss about it.
The bathroom of the villa where we stayed needs to have a shower door. The food from Saffron restaurant is not that good. But the amenities love it, especially for kids.
See you again soon Crimson!
Översätt
Svar från boendet: Dear Ms. Vallarta,On behalf of Crimson Mactan, I would like to extend our heartfelt thanks for choosing to stay with us during your recent visit..It was a pleasure having you as our guest, and we are delighted to hear that you had a great stay. Our team strives to provide exceptional service and create a comfortable and enjoyable environment for all our guests, and your positive experience is a testament to their hard work and dedication.Your kind words and feedback mean a lot to us. We are always eager to improve and enhance our services, and hearing about your satisfaction encourages us to continue our efforts.Should your travels bring you back to Cebu. We would be honored to welcome you again. Please do not hesitate to contact us directly for any future reservations or special requests.Thank you once again for your patronage. We look forward to the opportunity of serving you in the future.Warm regards,Sheilla Mae ImbongGuest Service Manager
Gästanvändare
Deluxerum med trädgårdsutsikt
Bodde på dec. 2024
Familj
3 recension
5.0/5
Enastående
Publicerades 1 feb. 2025
Absolutely amazing hotel. Special shout out to the staff and facilities at Crimzone the kids club. Outstanding staff who really take care of the kids amazingly. Great pools, lovely rooms. We had a wonderful stay for 6 nights
Översätt
Svar från boendet: Dear Valued Guest ,On behalf of Crimson Resort and Spa Mactan, I would like to extend our heartfelt thanks for choosing to stay with us during your recent visit.It was a pleasure having you as our guest, and we are delighted to hear that you had a great stay. Our team strives to provide exceptional service and create a comfortable and enjoyable environment for all our guests, and your positive experience is a testament to their hard work and dedication.Your kind words and feedback mean a lot to us. We are always eager to improve and enhance our services, and hearing about your satisfaction encourages us to continue our efforts.Should your travels bring you back to Cebu, we would be honored to welcome you again. Please do not hesitate to contact us directly for any future reservations or special requests.Thank you once again for your patronage. We look forward to the opportunity of serving you in the future.Warm regards,Sheilla Mae ImbongGuest Service Manager
08.agnes
Deluxerum
Bodde på juli 2024
Familj
1 recension
5.0/5
Enastående
Publicerades 26 aug. 2024
Outstanding. Ensuring guests are more than satisfied.
Översätt
Svar från boendet: Dear Agnes,On behalf of Crimson Mactan, I would like to extend our heartfelt thanks for choosing to stay with us during your recent visit..It was a pleasure having you as our guest, and we are delighted to hear that you had a great stay. Our team strives to provide exceptional service and create a comfortable and enjoyable environment for all our guests, and your positive experience is a testament to their hard work and dedication.Your kind words and feedback mean a lot to us. We are always eager to improve and enhance our services, and hearing about your satisfaction encourages us to continue our efforts.Should your travels bring you back to Cebu. We would be honored to welcome you again. Please do not hesitate to contact us directly for any future reservations or special requests.Thank you once again for your patronage. We look forward to the opportunity of serving you in the future.Warm regards,Sheilla Mae ImbongGuest Service Manager
Gästanvändare
Deluxerum med trädgårdsutsikt
Bodde på okt. 2024
Par
2 recension
5.0/5
Enastående
Publicerades 6 dec. 2024
Excellent hotel. Very friendly staff. Food is exceptional and varied. Beach and pool are fantastic. Thoroughly enjoyed my stay and will stay here again on my next trip.
Översätt
Svar från boendet: Dear Valued Guest,On behalf of Crimson Resort and Spa Mactan, I would like to extend our heartfelt thanks for choosing to stay with us during your recent visit.It was a pleasure having you as our guest, and we are delighted to hear that you had a great stay. Our team strives to provide exceptional service and create a comfortable and enjoyable environment for all our guests, and your positive experience is a testament to their hard work and dedication.Your kind words and feedback mean a lot to us. We are always eager to improve and enhance our services, and hearing about your satisfaction encourages us to continue our efforts.Should your travels bring you back to Cebu, we would be honored to welcome you again. Please do not hesitate to contact us directly for any future reservations or special requests.Thank you once again for your patronage. We look forward to the opportunity of serving you in the future.Warm regards,Sheilla ImbongGuest Service Manager
XieBX
Deluxerum med trädgårdsutsikt
Bodde på apr. 2024
Par
21 recension
5.0/5
Enastående
Publicerades 24 maj 2024
Stayed 2 nights at the Garden Deluxe room. Beautiful landscaping with lots of flowers. Room is so spacious & clean with super comfortable bedding. All the resort staff greet guests with smiles, made guests feel so welcome. The private beach front resort is great for snorkeling too, saw many fishes. This resort has 2 big swimming pools, one facing the sea with nice music. The breakfast buffet spread is fantastic and so delicious. The Spanish restaurant Enye has a great ambience & food presentation is great. Thanks for offering us a special cake to celebrate our wedding anniversary. It was indeed a very memorable vacation at Crimson resort Cebu. Would love to return next time we come to Cebu.
Översätt
Svar från boendet: Dear Mr./Ms. XieBXWarm Greetings!We are delighted to hear your feedback and thank you for choosing Crimson Mactan. It has been a pleasure to serve you and we are glad that you enjoyed your stay as well.It is indeed our commitment to provide you a memorable experience with superb accommodations and customer service. See you next time. Sincerely,Sheilla Mae ImbongGuest Service Manager
D.
Deluxerum med trädgårdsutsikt
Bodde på okt. 2024
Par
2 recension
5.0/5
Enastående
Publicerades 27 nov. 2024
We spent 8 days at the resort, our first ever stay at the resort. Although it is by the sea, beach area is very small. You cannot go for a stroll on the sea…which kinda beats the purpose of being by the sea. Still, view from the Azure restaurant - where we used to sit most of the day- was nice. It’s supposed to be ‘garden resort’! With rooms on the ground level in a hut kinda setup. Very very few villas if they have beach view.
It was quite relaxing with fresh air though. Pool is nice. Very well maintained property.
Food at the breakfast was fantastic. And the staff even more so. Very helpful and caring. They looked after us extremely well. Special thank you to dear Jana who prepared special food for us everyday. Generally everyone at the hotel were top class!
Spa was nice too. Dimi who helped me there was excellent at her job.
Översätt
Svar från boendet: Dear Mr./Ms. D.,On behalf of Crimson Resort and Spa Mactan, I would like to extend our heartfelt thanks for choosing to stay with us during your recent visit.It was a pleasure having you as our guest, and we are delighted to hear that you had a great stay. Our team strives to provide exceptional service and create a comfortable and enjoyable environment for all our guests, and your positive experience is a testament to their hard work and dedication.Your kind words and feedback mean a lot to us. We are always eager to improve and enhance our services, and hearing about your satisfaction encourages us to continue our efforts.Should your travels bring you back to Cebu, we would be honored to welcome you again. Please do not hesitate to contact us directly for any future reservations or special requests.Thank you once again for your patronage. We look forward to the opportunity of serving you in the future.Warm regards,Sheilla ImbongGuest Service Manager
O.J.B.J.
Deluxerum
Bodde på mars 2024
Familj
6 recension
5.0/5
Enastående
Publicerades 10 apr. 2024
Had a great time! Customer service was superb and facility was exceptional! I love the ambience, breakfast was great.
Översätt
6/8
Svar från boendet: Dear Valued Guest, Warm Greetings!We are delighted to hear your feedback and thank you for choosing Crimson Mactan. It has been a pleasure to serve you and we are glad that we made your stay extraordinary.It is indeed our commitment to provide you a memorable experience with superb accommodations and customer service. See you next time. Sincerely,Sheilla Mae ImbongGuest Service Manager
EpyJr
Deluxerum med trädgårdsutsikt
Bodde på feb. 2024
Par
1 recension
5.0/5
Enastående
Publicerades 18 mars 2024
The staff was amazing 😍 and made our stay very enjoyable. We will definitely return again this year and I recommend this resort to friends and family. Thank you.
Översätt
Svar från boendet: Dear Valued Guest , Warm Greetings!We are delighted to hear your feedback and thank you for choosing Crimson Mactan. It has been a pleasure to serve you and we are glad that you enjoyed your stay as well.It is indeed our commitment to provide you a memorable experience with superb accommodations and customer service. See you next time. Sincerely,Sheilla Mae ImbongGuest Service Manager
ta kok chang
Deluxerum
Bodde på mars 2024
Familj
1 recension
5.0/5
Enastående
Publicerades 9 apr. 2024
All staffs is helpful and nice
Översätt
Svar från boendet: Dear Values Guest, Warm Greetings!We are delighted to hear your feedback and thank you for choosing Crimson Mactan. It has been a pleasure to serve you and we are glad that you enjoyed your stay as well.It is indeed our commitment to provide you a memorable experience with superb accommodations and customer service. See you next time. Sincerely,Sheilla Mae ImbongGuest Service Manager
KANEKO
Deluxerum
Bodde på apr. 2024
Par
4 recension
4.7/5
Otroligt
Publicerades 19 juni 2024
I enjoyed everything, the food, the ambience of the hotel, the room is so spacious and specially I really enjoyed the marine sports so much.and their spa massage .
First time i did parasailing and it was fun . I should come here again ….
Översätt
Svar från boendet: Dear Mr./Ms. Kaneko, Warm Greetings!We are delighted to hear your feedback and thank you for choosing Crimson Mactan. It has been a pleasure to serve you and we are glad that we made your stay extraordinary.It is indeed our commitment to provide you a memorable experience with superb accommodations and customer service. See you next time. Sincerely,Sheilla Mae ImbongGuest Service Manager