Gästanvändare
17 juni 2025
We stayed at Lixus Beach Resort on a full-board package.The booking clearly stated that lunch was included on the departure day (which is the case for all hotels with all in or full board package). We arrived at 3 PM, the buffet was still open, and with young children and no warning from staff, we accessed it normally. On departure day, we were denied lunch, with staff claiming an unwritten internal rule that a lunch taken on arrival cancels the one on departure. This rule was not disclosed anywhere, and the hotel manager was unprofessional, offering no explanation or solution despite the written agreement. The way the situation was handled ruined the end of our vacation, which was supposed to be stress-free and relaxing. We left the hotel frustrated and disappointed, feeling deceived. I strongly advise against staying at this hotel.
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