Embassy Suites by Hilton Laredo

It's terrible that there were no body wash in the bathroom. We had to go to the front desk and ask for it.

Too much $ for not having all this things The sofabed was dirty The bathroom wouldn’t flush was messed up The breakfast didn’t have bacon hash browns !

I booked a double bed and they say they dont have… also they gave the wronh suite and dont want to chnage to my booking

Paid premium price for an old property that lacks in room amenities. No desk, no work chairs, no counter space.

Disappointment We have stayed numerous times at Embassy. This was the first time I was not pleased. I requested early check-in and that did not happen. I could not even get an answer over the phone prior to my stay. As soon as we checked in at a later time, we called front desk to report that the televisions were not functioning. We waited for about an hour and no one showed up. We took the kids to the pool and still no one had gone by to take care of the issue. The worst part of the visit was the AC. Our room was hot the entire time. It did not cool at all. Regardless of how low the temperature setting was, it remained at 76 degrees. We later heard from another resident that the entire floor was hot. On top of that only one elevator was working on our last stay and it took us about 30 minutes to catch the elevator that allowed us to check out.

Check out was at 12:00, we went down to have breakfast at 9:30. Went back to the room to use the restroom and they told me I couldn’t go back to my room. They started tto clean the room and we did not did the check out yet! We stayed in a suite that was 208 the night, I got charged 246!!! Very disappointed for the service!!!