The trainee at the Front Desk checked us in. She was very pleasant and did the best she could. When she required help with the mobile key, the GM came out to help her. However I found the GM “cold” and not welcoming. Initially I asked if an authorization form had been received and if it had been accepted. The front desk agent wasn’t sure but advised to email it. However; with the mobile key malfunction she sought the help of the GM. He came out and proceeded to say “we do not accept emails, if you do not provide the original, the rate is changed to the higher rate.” The GM was rude and the rest of the process was awkward. Also, the browser on the hotels desktop wasnt connecting. It took me almost 20 minutes to print. Afterwards, the look on the FD agents face said it all. Embarrassed yet apologetic. Hindsight, I should’ve printed the form to avoid the interaction with the GM. I was given my keys with no thank you, no enjoy your stay, no directions to the elevators.. . I’d like to think of myself as a very easy going person to get along with but the energy at the desk was cold. My friends arrived last night, July 16th between 11pm -12pm and was met by the rudest agent with a lot of attitude. Because my friends didn’t have their physical keys upon arrival, they knocked on the door to get in. After the agent finally let them in, my friends were told they could have come in on their own, my friend answered “with what?”, and rudely the female agent wearing green answered “your key.”. My friend answered were just now checking in. That’s just to name a few of the instances with this checkin process. I wish I could’ve stayed at the Residence Inn.
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