InterContinental Hotels Santiago

酒店的服務非常的棒，設施稍微有點老舊，但是整體的風格和感覺還是不錯的，另外就是會有一些酒水和小食供應，很温馨。

酒店位置不錯，但設施老舊。

This is barely a three star hotel. Old and worn out. The only positive was checking in. Receptionist and concierge who helped us to our room were great. Then things fell apart. The air conditioner in our room was so loud it was hard to hear receptionist on the phone when I enquired/complained about it. I was assured someone would attend and check on it. We went to dinner. On our return the noise was still way too loud. It took several phone calls and two visits to the front desk for someone to visit the room and confirm that the aircon was way too loud. Then the ordeal started to get approval from a manager to change our room. After 30 minutes and another visit to the front desk where I insisted on either a change of room or a refund and we would move hotels, finally we moved rooms. The new room air conditioner was much quieter. Now at the breakfast buffet… where do I start All the cold items are warm. All the hot items are cold. Flies everywhere. Do not stay here