Gästanvändare
28 september 2023
Wow, what a beautiful hotel... super boutique, ultra clean, with big rooms and bathrooms, very stilish, with amazing pools and excellent location. Every area of the hotel is beautiful. You can't ask for more All staff was super friendly, including the manager, but excluding the reception head Ana (this is the only reason why I am not giving a 5 star review) Although the hotel was empty and I specifically requested in my reservation a room in a top floor with a balcony, upon arrival we were assigned a room with no balcony on the ground floor. The receptionist said that a room with my conditions was available for me, but Ana wanted to charge us 50pct extra for it. Not a good gesture, which cost nothing to the hotel and would have made us happy. Fortunately our room was way bigger than the other and was indeed more convenient. But in hotels, good customer service is everything
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