The STRAT Hotel, Casino & Tower

It is a five star hotel but the glass that they are  giving to guests in rooms are  just disposable cups with no amenities like kettle, coffee, toothpaste,nor bottled water. We stayed for 3 nights and may not be coming back again to stay in this hotel due to poor services. On the 3rd day of stay our  room was not thoroughly cleaned…. Though the resto at the top is the best place to have your dinner  with stunning views of vegas at night. Services and food  at the resto at the top was excellent with the very accommodating Filipino staff headed by Ms . Juvy. ..

Excellent hotel and will also get discounts for the world tower

I booked online and the pictures of the two bed bedrooms look so good but when I arrived they gave my room away? I don’t know why but they changed it single king bed the problem it looks a hotel for stoners it didn’t smell good it was dust everywhere. Honestly no what I saw in the picture horrible it was my bday present and totally ruined bc all was already taken so we have to stay in there.

When I arrived to check in, I was assisted by an employee named Shea. Unfortunately, my experience with Shea was extremely unpleasant and made me feel both unwelcome and disrespected. Despite clearly providing my reservation details through my booking app, Shea repeatedly acted as if they could not understand me. Additionally, they displayed dismissive facial expressions and behaviors that made me question whether their attitude was racially motivated. What made this even more concerning was that I observed Shea treating the guests behind me with much more politeness and professionalism. Moreover, my companion, who was checking in with me, was also subjected to similar treatment. Shea continuously claimed they could not hear or understand them, which felt unnecessary and demeaning. This entire encounter left a very negative impression and made me feel unfairly treated. In contrast, when I later assisted a friend with their check-in, another employee named Koe handled the process. Koe was exceptionally kind, professional, and accommodating. Their positive attitude and willingness to help truly stood out and demonstrated the level of hospitality I expected from your establishment.

Front office ask me to ring internet service provider to get my wifi. They ask me to do their job.

EVERY single staff member encountered at this hotel had PHENOMENAL attitudes. Amazing testament to the management. The older casino (Stratospher) is in a bit seedy part of town (unfort) but I thoroughly enjoyed the iconic property, none0-the-less. The rebrand to The Strat AND the more reasonable Vegas prices are a welcome change.