Rio Hotel and Casino

We booked a renovated room, FOR A WEEK, which costed more and we were given a crap room. Nothing about it was renovated, the bed and couch were old, curtains and dressers were not new, and the carpet was ripped off wall near floor. We now had to be moved for the third time with all of our luggage and They only wanted to give us food credit with the hotel for the inconvenience… Our AC didn’t work, staff was rude, and we wanted accommodation for later check out due to loud maintenance keeping us awake. BUT they still wanted to charge us. Terrible customer service and no actual want for a happy customer. NEVER WILL I RETURN

My boyfriend and I flew to Vegas for my birthday, and spent a wonderful week at the Rio Hotel, the room was wonderful, I liked everything! View from the window (we were on the 8th floor), clean bathroom, housekeeping came daily at the same time

Price is reasonable, it is off the ***** but you can walk to the ***** in 10-15 minutes, reasonable distance. Room is spacious and quite well maintained! Hotel is now partially under renovation, looking forward for the newly constructed area! Though some part of the hotel is not in service, but I was surprised to see there’s a good Chinese restaurant inside the hotel! It was a good experience!

Overall not bad wish it had the jacuzzi bathtub that this app said it had

The rio was great I had very much fun and they’re pool is amazing

We had an issue with the fridge emitting a loud high pitch sound, but it was immediately addressed. Penn and Teller was absolutely amazing!

Nice hotel in very good area. The ***** is in walking distance. Around 20 minutes. Would definitely come again.

It's only 15-20mins walk to sunset ***** so location wise it's pretty good! Better than paying A LOT more to stay on the *****. HOWEVER the hotel is too crowded and understaffed. Whenever we called housekeeping or reception, half of the time they didn't answer or even when they did, they didn't follow through our request for the room. Eg 1. We complained because the hot water didn't work, hotel said they will send someone, no one came, had to call again and raise my voice, then someone finally came to fix it. I mean, hot water SHOULD work at 4star hotel and when they don't, I at least expect a prompt action to handle the situation. Eg 2. We called housekeeping and no one answered. Called again and again and asked for the cleaning. Came back to the room in the afternoon and it wasn't cleaned. Called again and asked. Came back at night and it wasn't cleaned. Called again and they said cleaning ladies weren't there and asked what we needed. I said a few things and someone only brought one of them. Asked again and still didnt get what we wanted, we were too tired and let it go (it was midnight) I complained about these to the manager and we got 2 days of the resort fee back (out of 4) but it was just disappointing. Still, I loved the room itself as it was humongous and beautifully decorated. I actually would recommend it to friends warning about the service because I did love the room but had to wrote the honest review so people could decide what they want to tolerate themselves when choosing a place to stay.

Room is spacious.located just off the *****. However, some areas of the hotel felt a bit dated and in need of maintenance