W Las Vegas

It’s a good hotel but it is not a W Hotel.

The reminder sign in the room informs that the food and water in the refrigerator are chargeable. In fact, the water and coffee on the bar counter outside the refrigerator are also chargeable, which can easily mislead customers. The hotel reception informed that the front desk does not provide ice cubes, and the refrigerator in the room cannot be used privately either, there will be an additional charge if you use it. Anyway, the service of this hotel is not good.

The swimming pool is located far away from the main building

Unfortunately our room was dirty (used towels in closet) but thankfully the hotel staff made up for it by upgrading us to a larger room.

We got upgraded to a suite, while we did enjoy it, we found lots of surfaces and not wiped. The location of the hotel is not great with going to other places. Price for money is reasonable.

Lovely, spacious room! I had a king wellness suite. The bedroom is separate from the living room and there are 1.5 baths and a wet bar area! Great when people are over. The main bath has a separate large soaking tub. There’s a free tram that can take you about .7 miles up the strip, to Excalibur/The Park area. Aria is maybe a 10 min or less walk from there (in flats). Comfy bed. Hotel itself is nice. Cons: communication with staff to get my room upon arrival was less than smooth. Also, staff were either not helpful or not knowledgeable about opening times of restaurants in the hotel. I arrived after the stated checkin time and still waited 2 HOURS until I was checked in (room was not ready)! I asked if there was a hotel cafe (turned out to be closed); asked if there was another cafe/Starbucks/etc. within hotel. I was directed to a closed restaurant. And a third time, to a bar which was closed for a private event. Found a Starbucks on my own, that they didn’t suggest. Messy service to start. They didn’t offer me a place to wait or any suggestions while they figured out my pre-booked room. Still, I’d stay here again because I’m sure that’s not a typical experience (I hope).