W Las Vegas

Amazing room and friendly guest services. Location is a bit further out but with the tram to Excalibur it isn't too much of an issue.

Unfortunately our room was dirty (used towels in closet) but thankfully the hotel staff made up for it by upgrading us to a larger room.

Lovely, spacious room! I had a king wellness suite. The bedroom is separate from the living room and there are 1.5 baths and a wet bar area! Great when people are over. The main bath has a separate large soaking tub. There’s a free tram that can take you about .7 miles up the strip, to Excalibur/The Park area. Aria is maybe a 10 min or less walk from there (in flats). Comfy bed. Hotel itself is nice. Cons: communication with staff to get my room upon arrival was less than smooth. Also, staff were either not helpful or not knowledgeable about opening times of restaurants in the hotel. I arrived after the stated checkin time and still waited 2 HOURS until I was checked in (room was not ready)! I asked if there was a hotel cafe (turned out to be closed); asked if there was another cafe/Starbucks/etc. within hotel. I was directed to a closed restaurant. And a third time, to a bar which was closed for a private event. Found a Starbucks on my own, that they didn’t suggest. Messy service to start. They didn’t offer me a place to wait or any suggestions while they figured out my pre-booked room. Still, I’d stay here again because I’m sure that’s not a typical experience (I hope).