Mövenpick Hotel Lausanne

Mövenpick Hotel Lausanne recensioner

Mövenpick Hotel Lausanne

Av. de Rhodanie 4, Lausanne, Canton of Vaud, 1007, SwitzerlandVisa hotellinformation
Mövenpick Hotel Lausanne
Mövenpick Hotel LausanneMövenpick Hotel LausanneMövenpick Hotel Lausanne
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Gästrecensioner

4.4/5
Mycket bra
73 recension
Verifierade recensioner
Läge och interiör4.6
Bekvämligheter4.2
Service4.4
Renlighet4.5
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Alla recensioner(73)
Positiva recensioner(69)
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Utmärkt vistelse!(14)
Utmärkt läge(13)
Utmärkta rum(12)
Vänlig ägare(12)
Utsökt frukost(10)
Elegant miljö(8)
Praktiskt läge(6)
Negativa recensioner(4)
Mikaël
Tvåbäddsrum Deluxe med sjöutsikt
Bodde på aug. 2024
Familj
5 recension
3.7/5
Publicerades 17 sep. 2024
Basic room, good service, good breakfast, great location for a day in Lausanne
Översätt
Svar från boendet: Dear Mikaël, Thank you for your feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We appreciate you highlighted the location in front of the Lake Leman and our delicious breakfast. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager.
Anonym användare
Superior-rum i queensize
Bodde på maj 2024
Par
10 recension
3.5/5
Publicerades 16 juni 2024
The hotel has good hygiene conditions. The room has a relatively large space and a simple decoration style. However, the hair dryer in the bathroom is fixed to the wall and the switch is difficult to control, which makes it somewhat inconvenient to use. In addition, some of the curtains in the room fell off, which led to the dazzling sunshine in the morning and affected our sleep.
Översätt
Svar från boendet: Dear Guest, thank you for taking the time to tell us about your recent experience at the Mövenpick Hotel Lausanne. I understand that your stay did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Thank you again for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Franck Fleury, General Manager.
Gästanvändare
Rum Deluxe Queen med sjöutsikt
Bodde på juni 2024
Par
8 recension
5.0/5
Enastående
Publicerades 7 juli 2024
Very good hotel, good coffee machine, comfortable bed. Btw, they offered slippers!
Översätt
Svar från boendet: Dear Guest, Thank you very much for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We appreciate you highlighted the comfort of the bed and our coffee machine. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager.
cbbkkb
Rum Deluxe Queen med sjöutsikt
Bodde på juni 2024
Familj
42 recension
5.0/5
Enastående
Publicerades 18 juli 2024
Stay this hotel for more than four times  the best in the city no doubt
Översätt
Svar från boendet: Dear Jinglaishi, Thank you very much for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager.
Crzy_minions
Superior-rum i queensize
Bodde på okt. 2023
Par
5 recension
5.0/5
Enastående
Publicerades 22 nov. 2023
The hotel was a 3-5 minutes walk from the metro station, which is a 15 mins transfer ride from Lausanne's main train station. The location is very nice, with the Geneva Lake right across the road. An easy, straight line walk to the Olympic Park and museum. Coop downstairs for simple groceries. The breakfast was super good, quality food and cooking. The breakfast offered a variety of delicious choices, service was very nice too. The breakfast here was my favourite along the way. Watching the sunrise by window seats was a bonus. The street was very quiet, overall a tranquil feeling during my stay. A number of restaurants within 5 minutes walk as well. The room was nice, they offered a personal care kit which was very helpful. You also get a free chocolate 😌
Översätt
Svar från boendet: Dear Guest, Thank you very much for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We appreciate you highlighted the location of our hotel and the quality of our breakfast. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager
Huanqiutudou
Tvåbäddsrum
Bodde på aug. 2024
Affärsresenärer
35 recension
5.0/5
Enastående
Publicerades 13 dec. 2024
The room is clean and nice
Översätt
Svar från boendet: Dear Guest, thank you very much for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We appreciate you highlighted the cleanliness of our rooms. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager.
Veeclectic
Superior-rum i queensize
Bodde på feb. 2023
Affärsresenärer
3 recension
4.5/5
Utmärkt
Publicerades 26 apr. 2023
Reception was very polite. Took the time to give advice and informations, even at late hour at night. I forgot things in the room, while I was staying there. They reacted after my call and ordered a delivery in short notice. Room had a nice view and very nice to work in. I would definitely book again.
Översätt
Svar från boendet: Dear Sir, Madame, Thank you for sharing your great feedback with us. We are happy to know that you enjoyed your stay, and we hope to welcome you back again. Thank you and kind regards, Franck Seguin, General Manager
Gästanvändare
Superior-rum i queensize
Bodde på feb. 2023
Ensamresenärer
1 recension
5.0/5
Enastående
Publicerades 9 mars 2023
Very nice location and great staff and also good food as well
Översätt
Svar från boendet: Dear 高级大床房,Thank you for sharing your great feedback with us. We are happy to know that you enjoyed your stay, and we hope to welcome you back again.Thank you and kind regards,Franck Seguin, General Manager
Anonym användare
Bodde på juli 2024
Familj
13 recension
1.5/5
Publicerades 7 aug. 2024
在這裏要給家庭出遊重要的提示，即使在攜程訂房系統中選了小孩的訊息，但是本酒店所有房間衹要是兩張床或一張大床的房型，到酒店就會被要求小孩要加床收費80歐元每晚，一人一張床！因為人家説他們的預訂系統只有兩個大人的訊息，兩張床或者是大床房是不能包含第三個青年人（6歲以上）而且他們指的小孩免費是指baby，這是我們全程在瑞士境內經歷最糟心的酒店服務和高昂的額外收費，在前台爭論了大約一個小時，最後找他們酒店經理並立即聯繫攜程官方才得以協調解決，必須給攜程的快速響應和管家貼心服務點贊，問題解決非常給力，給我們接下來的其他酒店的情況增添了信心，此外，酒店衞生一般般吧，水是入住只有兩瓶（不是每天添加），水杯不給更換，家庭出遊不推薦！！！備註：本酒店不是攜程直營酒店，是中間有代理商的酒店，所以據瞭解是代理商的理解有誤
Översätt
Svar från boendet: Dear Anonymous User,Thank you for taking the time to tell us about your recent visit at the Mövenpick Hotel Lausanne. I am truly sorry if some aspects of your stay did not meet your expectations and negatively impacted your overall experience; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. In order to understand better the situation and provide you with a better follow up, could you please give us some more details about your reservations details? We could then implement the corrective measures to fix this matter, as well as strengthen our internal trainings to avoid future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Franck Fleury, General Manager
Pcom
Superior-rum i queensize
Bodde på juni 2024
Affärsresenärer
113 recension
5.0/5
Enastående
Publicerades 13 juli 2024
住過好多次了，位置非常理想，很不錯，下飛機直接坐火車到洛桑火車站，再轉Metro到Ouchy就到了，一樓的餐廳很不錯，另外別忘了試下他們家的冰淇淋🍦。給攜程的客服小姐姐點贊👍
Översätt
Svar från boendet: 尊敬的客人， 非常感謝您對我們上次入住的好評！ 我和我的同事們很高興收到這一禮物。 我們將非常高興地歡迎您再次回來。 親切的問候， Franck Fleury，總經理
Gästanvändare
Superior-rum i queensize
Bodde på aug. 2024
Affärsresenärer
4 recension
1.0/5
Publicerades 1 okt. 2024
房間潮濕且很臭，吹風機老，風力太小了 服務太差了，不給更換房間，拿空氣清新劑噴了兩下就完事兒了 把我的訂單搞錯了，讓我付了兩次錢，一定要仔細看賬單看房卡姓名啊
Översätt
Svar från boendet: 尊敬的客人，感謝您花時間告訴我們您最近在洛桑瑞享酒店 （Mövenpick Hotel Lausanne） 的體驗。我明白您的入住體驗未能達到您的期望；請允許我表達最誠摯的歉意。在瑞享酒店，我們努力為每位客户提供卓越的服務體驗；因此，您的反饋對我們非常重要。再次感謝您分享您的顧慮，我們希望您能給我們機會在不久的將來為您提供更好的服務。誠摯的，Franck Fleury，總經理。
Gästanvändare
Rum Deluxe Queen med sjöutsikt
Bodde på juni 2024
Par
1 recension
4.7/5
Otroligt
Publicerades 29 juli 2024
Très beau sejour au Movenpick Lausanne. Emplacement ideal, vue sur le lac Leman et les montagnes, parkings publics à proximité, restaurants et commerces ... Personnel très sympathique et dynamique.
Översätt
Svar från boendet: Dear Guest, Thank you very much for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We appreciate you highlighted the location in front of the Lake Leman ad the excellence of our staff. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager.
Zhubaotaniang
Superior-rum i queensize
Bodde på sep. 2024
Affärsresenärer
35 recension
5.0/5
Enastående
Publicerades 15 nov. 2024
性價比高，在瑞士來説這樣的酒店已經算大的，而且價格比較合理。地理位置優越，距離湖邊和奧林匹克博物館都很近，酒店會給免費的公交車票，非常人性化。
Översätt
Svar från boendet: 尊敬的客人， 非常感謝您對我們上次入住的好評！ 我和我的同事們很高興收到這一禮物。 我們將非常高興地歡迎您再次回來。 親切的問候， Franck Fleury，總經理
Anonym användare
Tvåbäddsrum Deluxe med sjöutsikt
Bodde på nov. 2023
Affärsresenärer
1 recension
2.5/5
Publicerades 11 dec. 2023
房間設施舊了，下水塞子都彈不回來，浴室沒有浴簾，雖然環保很重要，但不主動提供拖鞋牙刷浴帽棉簽，打電話還説沒有棉簽的體驗真的不好
Översätt
Svar från boendet: 尊敬的賓客，感謝您抽出寶貴時間向我們介紹您最近在洛桑瑞享酒店的體驗。 我瞭解它沒有達到您的期望； 請允許我表達最誠摯的歉意。 在瑞享，我們努力為每一位客户提供卓越的服務體驗； 因此，您的反饋對我們非常重要。 請注意，我們已經採取了適當的措施來解決該問題並防止將來再次發生。 再次感謝您分享您的疑慮，我們希望您能給我們機會在不久的將來為您提供更好的服務。 此致， Franck Fleury，總經理
Anonym användare
Superior-rum i queensize
Bodde på sep. 2023
Par
7 recension
5.0/5
Enastående
Publicerades 29 okt. 2023
酒店位置非常好 對面就是湖。雖然房間看不到，但是出了酒店就是湖了。從酒店出來走幾百米就到了地鐵（全瑞士唯一有地鐵的地方） 坐幾站就到了洛桑市中心
Översätt
Svar från boendet: 尊敬的客人， 非常感謝您對我們上次入住的好評！ 我和我的同事們很高興收到這一禮物。 我們將非常高興地歡迎您再次回來。 親切的問候， Franck Fleury，總經理