Hilton Montreal/Laval

The room features a modern design with a pleasant ambiance and is overall very clean and comfortable - just as one would expect from a Hilton branded 4-star hotel. However, I would like to highlight the absence of a proper kettle for Tea Drinkers. As tea enthusiasts, we found it inconvenient to boil water using the coffee machine, as the water carries a noticeable coffee taste and aroma, which affects the flavour of the tea. Additionally, there was no hot water dispenser available in the common areas on each floor. Providing a small electric kettle in each room would be a simple yet meaningful addition to accommodate all beverage preferences. Otherwise, it may not be appropriate to provide tea bags in the room minibar. I hope this feedback is helpful in your ongoing efforts to improve the guest experience.

當天到達酒店，酒店大堂正門圍擋施工，很大的油漆味，併為多想，辦理入住後到達房間，房間也很重的味道，做了幾分鐘實在覺得很不舒服，下樓前台交涉，得知酒店房間做了翻新，告知從上往下做的翻新，換了8樓的房間，去到8樓房間味道一樣很重，酒店主管和前台均告知我是第三方平台訂房，需要聯繫他們取消，當即聯繫攜程處理，訂房並未顯示酒店有任何裝修的告知，等待處理反饋過程中，覺得十分不舒服，當即決定退房換酒店，攜程工作人員很好，也告知我可以先換酒店，他們會跟進處理。但是萬萬沒想到酒店後續的一系列無下限撒謊，首先酒店一直撒謊説我們入住第二日才退房，事實是當天我們已經等不及攜程聯繫平台處理，實在難受直接馬上退房再定了附近的萬怡，其次，按金也是過了5天再我們聯繫攜程後才退，可以説，希爾頓一生黑啦。太噁心啦！

Check in et check rapides, personnel courtois. Chambre impeccable. Belle variété d’aliments et breuvages au salon corporatif. Nous y avons pris notre petit-déjeuner. Pour la différence de prix avec une chambre sans le salon, je recommande fortement avec des enfants car nous avons toujours accès à des collations, jus, yogourts et popcorn pour un petit film dans la chambre.