Quality Inn & Suites Lawrence - University Area

Never again The staff were pleasant but otherwise this hotel needs a serious overhaul. Very dirty. Bedspreads stained. Our room was in a separate building, motel style, with a door that didn't seal.

Water pipe must have busted because they have buckets collecting water in the kitchen and hallway none of the security doors lock you just walk into the building! Key cards deactivated every time you need to use it. my room was never cleaned I asked for towels and they acted as if that was wrong of me. I was told I would get a receipt at check out for my deposit and the soda I purchased at the counter however that wasn’t true I was told I would get my deposit back in 24 hrs and it’s been 60 but no deposit in my account they have terrible customer service you ask them a question and they get frustrated never answer the question and just say okay, over all I’d give it a -10

Continental breakfast was terrible. Water leaks everywhere. Never any staff when you needed them. Needs major room updates.

We were placed in a motel portion of the property, not a hotel. Trash everywhere outside the room. Room smelled of mold/musty. Shower was backed up. Continental breakfast was bare bones. Will look elsewhere next time.

Very dirty. Needed to have entire room recleaned when checking in. Ants in breakfast hall. Leaks in the ceilings .

Need to update heating/cooling units in the rooms to actually have thermostats, not just hi/lo heat and A/C.