Home2 Suites by Hilton Lawrenceville Atlanta Sugarloaf

Always like this location... Would of giving cleanliness stars, but this time they were some missed opportunities: the bed sheets were dirty, the fridge and the freezer were not clean, and the bathroom floor had some hair. Hopefully, the management team will pay attention to these details. Other than that, the breakfast service was well supervised, and nothing was missing.

Very nice hotel

Love ❤️ this place it’s like coming home! Roopi at the front desk remembers names and faces and is always friendly and responsive. And… Maria in the kitchen is sooo sweet, she has such a BIG heart ❤️ and takes her role seriously and makes me feel like family! When I come to Lawrenceville, this is my hotel!!

5 star hotel all the way. Large, very clean rooms with a sink, all stainless steel refrigerator, dishwasher and full sized microwave. Literally 12 feet of desk space including a separate pull out desk, office chair, sofa, iron, 6 lamps ( I counted them). Exercise room off of the front lobby with a separate laundry room. Lobby is very spacious with plenty of seating. Check in was very easy and Ms. Loopi is the best! I will return to stay at this very hotel next time I’m in the area.

Booked this hotel(my favorite hotel) with my wife on 10/17 at 1:09 pm est on phone. I explained clearly to the operator that I am Hilton Honors member gave him my HH # and that my wife is traveling alone without me. I even spelled her name for the reservation just to get call at 1 am that she cannot check in. As if that was not rubbish enough, the receptionist refused to talk to me on my wife's phone, asked her to send me a card to dial another number. If people cannot pay attention and take reservations right then, they shouldn't be on the phone. I need a compensation back for all the stress and frustration that you put my wife and I in.

Always great customer service and front desk is above amazing!! Stay here every week I am in Atlanta which is every week Monday and Tuesday. Always a hello from staff by first name and always address’s any concerns immediately. No one better in the area that Home2 at Sugarloaf

We had to stay here because issues at home & we live local. But they make you pay for parking at $10 a day. We have 4 cars because we have kids & they need to go to school. Then on top of it. You have to pay to use their office room just to study. This is a terrible location that dollars you to the max.

Roopi was a great person at the front desk. She took care of an issue we had with head of housekeeping. Head of housekeeping would not change the sheets that had hair on it. And when she did change it finally she showed lots of attitude. Love who handled the situation after at the hotel. Was truly kind as well as Roopi. Made our stay better there. We came to this hotel after 2 years. We had a great experience the first time. And glad it ended out ok this time too.

Our stay at the hotel was great, the checkin was flawless and Roopi at reception was great. Excellent customer service. We had 8 rooms and everybody had great experience. The breakfast was very good, tea and coffee was available at all times, Complementary cookies and apples at the front desk.