Gästanvändare
14 juni 2025
Very disappointed in the executive villa we stayed at. We arrived late but this was not an excuse not to get basic amenities in place since the staff knew we were arriving (constant communication was happening the day of arrival). Blinds covering front sliding glass doors were broken! Since there were no other coverings, I spent a good 15 minutes trying to fix it so that there’s some privacy. Lights in the room are glaringly too white, no soft lighting. One tiny lamp on the side table did not work. The bright light attracted flying insects. Room was booked for 4 but only had two bath towels in the room, no basic toiletries available. Towels were old and the quality was terrible. Towels were thin, frayed and looked like they were picked randomly. No care in choosing linen. Cheaper resorts/hotels provided better towels than this place. Bedding was also very subpar. No blanket, just a top sheet. Only 2 pillows on the bed. Extra bedding consisted of two very thin foam mattresses, two pillows with mismatched pillow cases and the pillows looked dingy and were very lumpy. Two random looking fleece throws made to pass as blankets. No hand soaps provided, no basic things. Pool was dirty. Seating around it looked dingy. There is zero cell service, I wish I had known about this beforehand. Pictures of this place are definitely deceiving. There is zero service, no staff checking in if you need something. This is a tired looking resort and with it being far from any restaurants and points of interest, I would not recommend this place. The poor quality of the room and amenities on top of poor service do not justify choosing this place. The price point does not reflect the room nor its terrible quality of amenities. We unfortunately did not have a plethora of choices given the timing of the trip and the number of people in our party.
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